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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-itsm-from-0-to-hero/
课程评论：没有评论
课程名称：服务管理从零到英雄（ServiceNow ITSM from 0 to Hero） 课程概述：想要提升您的IT服务管理（ITSM）技能并获得ServiceNow的实践经验吗？本课程是您掌握IT服务管理流程的完整指南，通过真实场景的实践案例来深入了解。 为什么选择本课程？ - **全面且实用**：不仅学习理论，还将详细演示如何在ServiceNow中应用ITSM流程。 - **逐步学习**：每个ITSM流程都被细分为易于遵循的部分，包括定义、关键角色、用例、流程图和实操演示。 - **动手实践**：您将在免费的ServiceNow个人开发实例（PDI）中工作，配合指导演示来巩固所学知识。 课程覆盖的主要ITSM流程包括： - 事件管理（Incident Management） - 重大事件管理（Major Incident Management） - 服务请求管理（Service Request Management） - 问题管理（Problem Management） - 变更管理（Change Management） - 配置管理数据库（CMDB） - 知识管理（Knowledge Management） - 发布管理（Release Management） 适合人群： - 希望提升ITSM知识和ServiceNow技能的IT专业人士。 - 渴望进入IT服务管理领域的初学者。 - 正在过渡到ServiceNow或准备进入ITSM领域工作的人士。 - 希望更新知识、跟上行业趋势的专业人士。 课程特点： - 清晰、引人入胜的解释，避免多余的内容。 - 结构化学习路径，旨在保持学员的参与度和进步。 - 实用见解与行业最佳实践，帮助学员将所学应用于实际。 - 教师直接支持，通过问答和私信互动。 IT服务管理正在发展，而ServiceNow处于前沿。无论您是刚刚起步还是希望巩固专业知识，本课程将为您提供有效处理ITSM流程所需的技能与信心。准备好提升您的ITSM知识到一个新水平了吗？立即注册，开始掌握ServiceNow的ITSM流程！
Looking to sharpen your ITSM skills and get hands-on experience with ServiceNow? This course is your complete guide to mastering IT Service Management processes with practical, real-life use cases.Why take this course?Comprehensive and Practical: You'll learn not just the theory but also how to apply ITSM processes in ServiceNow with detailed walkthroughs demos.Step-by-Step Learning: Every ITSM process is broken down into easy-to-follow sections-definition, key personas, use cases, process diagrams, and hands-on demonstrations.Hands-On Approach: You'll work in a free ServiceNow Personal Developer Instance (PDI) to reinforce what you learn with guided demonstrations.Covers Essential ITSM Processes:Incident ManagementMajor Incident ManagementService Request ManagementProblem ManagementChange ManagementCMDB (Configuration Management Database)Knowledge ManagementRelease ManagementWho is this course for?IT professionals looking to enhance their ITSM knowledge and ServiceNow skills.Beginners eager to break into the world of IT Service Management.Anyone transitioning to ServiceNow or preparing for a job in the ITSM space.Professionals who want to refresh their knowledge and stay ahead of industry trends.What makes this course different?Clear, engaging explanations without unnecessary fluff.Structured learning path designed to keep you engaged and progressing.Practical insights and industry best practices to help you apply what you learn.Direct instructor support through Q & A and private messages.IT Service Management is evolving, and ServiceNow is at the forefront. Whether you're just starting out or looking to solidify your expertise, this course will give you the skills and confidence to work with ITSM processes effectively.Are you ready to take your ITSM knowledge to the next level? Enroll today and start mastering ServiceNow's ITSM processes!
