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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-itom/
课程评论：没有评论
课程名称：ServiceNow ITOM 课程概述：ServiceNow ITOM实施培训的目标是将业务需求与IT对齐，帮助学员轻松掌握ITOM。该课程结合了ServiceNow发现、CMDB、服务映射和事件管理的技能。我们的培训师将协助学员进行实践，以帮助他们建立专业知识。如果您对如何开始作为ServiceNow ITOM开发者的职业感到困惑，我们将提供支持，从ServiceNow培训开始，直至精通ServiceNow平台。我们的讲师来自全球知名企业，拥有丰富的行业经验。 ITOM与ITSM的区别：虽然ITOM和IT服务管理（ITSM）都是IT管理的战略，但它们是两个不同的概念。ITSM包括组织在整个生命周期中为管理IT服务所做的活动，包括战略规划、服务运营、服务台、持续服务改进和设计构建。ITSM还涵盖了员工提出的IT请求的帮助台和履行。ITSM的最佳实践被称为ITIL框架，详细描述了服务的生命周期。ITOM被纳入ITIL框架中，ITOM团队主要关注组织基础设施组件和应用程序的日常操作任务，涵盖ITSM生命周期中定义的“服务运营”阶段的各个方面。
ServiceNow ITOM implementation training objective is to line up business needs with IT by practicing ITOM with ease. This course is the combinational skills of ServiceNow discovery, CMDB, service mapping, and event management. Our trainers will assist you in your practice to build expertise in you.Confused about where to start your career as a ServiceNow ITOM developer. We are here to assist you in starting from service now training to master you on the ServiceNow platform. We have industrial trainers from reputed organizations across the globeITOM vs. ITSMWhile both are strategies for IT management, IT service management (ITSM) and ITOM are two different concepts.ITSM includes activities an organization does to manage IT services through the entirety of the life cycle, including strategic planning, service operation, service desk, continual service improvement, and design building. ITSM also encompasses the help-desk and fulfillment of IT requests that come from employees. Best practices of ITSM are known as the ITIL framework, which describes the life cycle of service in detail.ITOM is covered under the ITIL framework. ITOM teams are meant to focus on daily tasks for the operation of an organization's infrastructure components and applications- all aspects of the "service operation" stage defined in the ITSM lifecycle.
