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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-it-service-management-implementation-cis-itsm-practice-test/
课程评论：没有评论
课程名称：Xanadu ITSM实践测试：ServiceNow IT服务管理 课程概述：本课程为最新更新（2025年3月），增加了新的练习问题，以与Xanadu版本的ServiceNow考试保持一致。此实践测试课程提供了最全面的问题集，包括详细的答案解释、图像、图表和屏幕截图，帮助视觉学习，并为每个问题提供参考链接以便深入学习。课程的目的在于帮助学员获得“ServiceNow认证实施专家认证（CIS-ITSM）”，并了解ServiceNow ITSM应用程序的关键功能和特性。此外，课程还帮助学员熟悉考试格式和结构，在模拟考试环境中检验知识。 考试准备：CIS-ITSM考试认证学员具备相关技能和必要知识，能够参与ServiceNow ITSM应用程序的配置、实施和维护。考试问题基于官方的ServiceNow培训材料、ServiceNow文档网站及ServiceNow开发者网站。该课程不应被视为官方学习或考试材料，应仅作为主线考试的练习工具。 考试范围： - 事件管理（25%） - 问题管理（15%） - 变更与发布管理（25%） - 服务投资组合管理（5%） - 服务目录与请求管理（25%） - 配置管理数据库（5%） 建议学员了解以下内容： - 基准应用功能 - 当前版本基线安装中的基本和高级特性 - 当前版本中添加或更改的功能和特性 - 状态模型和默认流程 - 用户和系统执行的基本和高级操作 - 架构和安全性 - 应用程序中使用的关键表 - 应用表之间的关系 - 角色和默认访问控制 - 主要应用程序组件（如脚本包含、业务规则等） - 集成功能 - 商业案例/用例 - 价值主张 - 关键绩效指标和基准 - 满足商业需求的特性和功能选择 - 实施的最佳实践 考试结构： 考试大约由60道问题组成。每道问题都有多个可能的答案。学员需审核选项并选择最正确的答案。考试包含单选题（每题至少有四个选项，选择最准确的一个）和多选题（每题至少有四个选项，题目会指明需选择的答案数量，需选择所有准确的选项；不提供部分得分）。 免责声明：本课程与ServiceNow没有关联或得到其认可。ServiceNow®是ServiceNow, Inc.的注册商标。所有其他商标均为其各自所有者的财产。
Latest update (March 2025): Added new practice questions to align with the Xanadu version of the ServiceNow exam.Course DetailsThis is a practice test course with the most comprehensive sets of questions with detailed answer explanations, images, diagrams and screenshots for visual learning, and a reference link for each question if you are interested in learning more. The purpose of the course is to help you achieve the 'ServiceNow Certified Implementation Specialist certification in IT Service Management (CIS-ITSM)' and learn about the key features and functionality of the ServiceNow ITSM applications. It also helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment.The course is being updated on a regular basis to align with the latest ServiceNow release and the exam changes.Exam Preparation The CIS-ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered an official study or exam material and should only be used to practice for the mainline exam.Exam ScopeIncident Management (25%)Problem Management (15%)Change and Release Management (25%)Service Portfolio Management (5%)Service Catalogue and Request Management (25%)Configuration Management Database (5%)It is recommended to know the following for each ITSM application:Baseline Application FunctionalityBasic and advanced features in baseline installation of the current releaseFunctionality and features added or changed in the current releaseState model and default process flowBasic and advanced operations performed by users and the systemArchitecture and SecurityKey tables used in the applicationRelationships among application tablesRoles and default Access ControlsPrimary application components (Script Includes, Business Rules, etc.)Integration capabilitiesBusiness Cases / Use CasesValue propositionKey Performance Indicators and BenchmarksSelection of appropriate features and functions to meet business requirementsProven Practices for ImplementationImplementation approaches to meet requirements that preserve upgradability, scalability, and maintainabilityImplementation solutions that work in conjunction with baseline application functionalityExam StructureThe exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer. Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses. Partial credit is not provided._____Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.
