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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-it-service-management-cis-itsm-yokohama-tests/
课程评论：没有评论
课程名称：ServiceNow IT服务管理（CIS-ITSM）/横滨版本 课程概述： 该课程旨在为ServiceNow CIS-IT服务管理（CIS-ITSM）认证做好准备，提供全面且以考试为中心的实践内容。课程内容反映了最新的考试结构和最近的横滨版本，提供高质量的多项选择题（MCQ）、逼真的考试模拟和主题练习集，以帮助您评估知识、强化关键概念，并在认证考试之前建立信心。该认证验证了您实施、配置和管理核心ServiceNow ITSM应用程序的能力，从而优化IT服务交付并提升运营效率。 课程内容： 1. **事件管理**：探讨事件生命周期的配置、状态模型、服务水平协议（SLA）、重大事件管理工作流以及使用分配规则和预测智能进行的自动路由。 2. **问题管理**：了解如何调查根本原因、管理已知错误、应用解决逻辑以及使用适当的解决方案关闭问题记录。 3. **变更管理**：学习变更生命周期，从提交到CAB审批再到实施后审核，同时利用风险计算器、黑outs窗口、变更模型和CAB工作台。 4. **服务目录与请求管理**：使用目录项、记录生成器、订单指南以及由Flow Designer和用户标准访问控制驱动的请求履行流程设计有效的服务产品。 5. **CMDB与服务组合管理**：动手实践CI类管理器、依赖视图、识别和协调规则，以及如何将服务映射到ITSM流程以实现全面的服务可见性。 覆盖的工具和功能： - Flow Designer用于自动化审批和任务路由 - 分配规则和数据查找用于智能任务分配 - SLA时间线可视化用于实时跟踪 - 重大事件工作台和服务运营工作区用于简化事件响应 - 变更日历、CAB调度和风险评估自动化 横滨版本增强： 该课程已更新为横滨发布版本，其中包括： - 在服务运营工作区中统一ITSM操作 - 增强的预测智能聚类以管理事件 - 精炼的CAB工作台，具有可视化的审批和调度 - 变更冲突检测和自动黑outs窗口执行 - 动态SLA和影响可视化在CMDB和请求管理中 考试信息： - 考试时长：90分钟 - 问题数量：60道多项选择题 为什么要报名参加本课程？ 该课程非常适合ITSM专业人士、ServiceNow实施者、管理员和顾问，旨在通过CIS-ITSM认证验证其技能。无论您是准备考试还是领导ITSM项目，这门课程都提供了深入的内容、实用的见解和最新的平台知识，以帮助您取得成功。借助对最新考试蓝图及基于场景的问题的全面覆盖，您将能够顺利通过考试并推动您组织中的成功ITSM实施。
Prepare for the ServiceNow CIS-IT Service Management (CIS-ITSM) certification with this comprehensive and exam-focused practice course. Designed to reflect the latest exam structure and the most recent Yokohama release, this course provides high-quality multiple-choice questions (MCQs), realistic exam simulations, and topic-wise practice sets to help you evaluate your knowledge, reinforce key concepts, and build confidence ahead of the certification exam.This certification validates your ability to implement, configure, and manage the core ServiceNow ITSM applications that streamline IT service delivery and enhance operational efficiency. The course covers the full lifecycle of ITSM processes-from incident resolution and change planning to problem analysis and request fulfillment-ensuring you're fully equipped for both exam challenges and real-world implementation scenarios.Topics Covered:Incident Management:Explore the configuration of the incident lifecycle, state models, SLAs, major incident management workflows, and automated routing using assignment rules and Predictive Intelligence.Problem Management:Understand how to investigate root causes, manage known errors, apply workaround logic, and close problem records with appropriate resolutions.Change Management:Learn the change lifecycle-from submission through CAB approval to post-implementation review-while leveraging risk calculators, blackout windows, change models, and the CAB Workbench.Service Catalog and Request Management:Design effective service offerings using catalog items, record producers, order guides, and request fulfillment flows powered by Flow Designer and user criteria-based access control.CMDB and Service Portfolio Management:Get hands-on with CI Class Manager, dependency views, identification and reconciliation rules, and how to map services to ITSM processes for comprehensive service visibility.Tools and Features Covered:Flow Designer for automating approvals and task routingAssignment Rules and Data Lookups for intelligent task distributionSLA Timeline Visualization for real-time trackingMajor Incident Workbench and Service Operations Workspace for streamlined incident responseChange Calendar, CAB scheduling, and risk assessment automationYokohama Release Enhancements Included:This course is updated for the Yokohama release, which includes:Unified ITSM operations in Service Operations WorkspaceEnhanced Predictive Intelligence clustering for incidentsRefined CAB Workbench with visual approvals and schedulingChange Conflict Detection and automated blackout window enforcementDynamic SLA and impact visualization in CMDB and Request ManagementExam Length: 90 minutesQuestions: 60 multiple-choiceWhy Enroll in This Course?This course is perfect for ITSM professionals, ServiceNow implementers, administrators, and consultants aiming to validate their skills through the CIS-ITSM certification. Whether you're preparing for the exam or leading ITSM projects, this course offers the in-depth content, practical insights, and up-to-date platform knowledge you need to succeed. With full coverage of the latest exam blueprint and scenario-based questions, you'll be equipped to both pass the exam and drive successful ITSM implementations in your organization.
