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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-it-service-management-cis-itsm-practice-tests-exams/
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课程名称：通过领域进行实践测试：ServiceNow IT服务管理 课程概述：此课程为您提供了最全面的实践测试题集，包含详细的答案解析、图片、图示和屏幕截图，便于视觉学习。每道题目还附有参考链接，以便进一步学习。课程旨在帮助您获得“ServiceNow认证实施专家（CIS-ITSM）”证书，并了解ServiceNow ITSM应用的关键功能和特性。同时，它将帮助您熟悉考试的格式和结构，并在模拟考试环境中练习知识。课程定期更新，以保持与最新ServiceNow版本和考试变化的一致性。 考试准备：CIS-ITSM考试认证您具备为ServiceNow ITSM应用程序的配置、实施和维护做出贡献的技能和基础知识。考试问题基于官方的ServiceNow培训材料、ServiceNow文档网站和ServiceNow开发者网站。请注意，本文课程不应视为官方学习或考试材料，仅供您为正式考试进行练习。 考试领域： 1. 事件管理（测试1） 2. 问题管理（测试2） 3. 变更与发布管理（测试3） 4. 服务目录与请求管理（测试4） 5. 知识管理（测试5） 6. 配置管理数据库（测试6） 建议了解每个ITSM应用的以下内容： - 基线应用功能 - 当前版本基础安装的基本和高级功能 - 当前版本中新增或更改的功能和特性 - 状态模型和默认流程 - 用户和系统执行的基本和高级操作 - 架构与安全性 - 应用程序中使用的关键表 - 应用程序表之间的关系 - 角色和默认访问控制 - 主要应用组件（脚本包含、业务规则等） - 集成能力 - 业务案例/用例 - 价值主张 - 关键绩效指标和基准 - 选择适当的功能以满足业务需求 - 实施的有效实践 - 满足需求的实施方法，确保可升级性、可扩展性和可维护性 - 与基线应用功能协同工作的实施解决方案 考试结构： - 单选题：每道单选题至少有四个可能的回答选项，您需选择最准确的答案。 - 多选题：每道多选题通常有四个以上的回答选项，题目中会说明需要选择多少个选项。您需选择所有准确的答案。 _____免责声明：本课程与ServiceNow没有关联或代言。ServiceNow®是ServiceNow, Inc.的注册商标，所有其他商标均为其各自所有者的财产。
Course DetailsThis is a practice test course with the most comprehensive sets of questions with detailed answer explanations, images, diagrams and screenshots for visual learning, and a reference link for each question if you are interested in learning more. The purpose of the course is to help you achieve the 'ServiceNow Certified Implementation Specialist certification in IT Service Management (CIS-ITSM)' and learn about the key features and functionality of the ServiceNow ITSM applications. It also helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment.The course is being updated on a regular basis to align with the latest ServiceNow release and the exam changes.Exam Preparation The CIS-ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered an official study or exam material and should only be used to practice for the mainline exam.Exam DomainsIncident Management (Test 1)Problem Management (Test 2)Change and Release Management (Test 3)Service Catalogue and Request Management (Test 4)Knowledge Management (Test 5)Configuration Management Database (Test 6)It is recommended to know the following for each ITSM application:Baseline Application FunctionalityBasic and advanced features in baseline installation of the current releaseFunctionality and features added or changed in the current releaseState model and default process flowBasic and advanced operations performed by users and the systemArchitecture and SecurityKey tables used in the applicationRelationships among application tablesRoles and default Access ControlsPrimary application components (Script Includes, Business Rules, etc.)Integration capabilitiesBusiness Cases / Use CasesValue propositionKey Performance Indicators and BenchmarksSelection of appropriate features and functions to meet business requirementsProven Practices for ImplementationImplementation approaches to meet requirements that preserve upgradability, scalability, and maintainabilityImplementation solutions that work in conjunction with baseline application functionalityExam StructureMultiple Choice (single answer)Each multiple-choice question on the exam has at least four possible responses. You should review the response options and select the response that most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses._____Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.
