|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-it-service-management-cis-itsm-mainline-exam-practice-tests/
课程评论：没有评论
课程名称：实践测试：ServiceNow IT服务管理（CIS-ITSM） 课程概述：最新更新（2025年3月）：新增实践题目以符合ServiceNow考试Xanadu版本。该课程为实践测试课程，提供最全面的问题集，包含详细的答案解释、图片、图表和屏幕截图，以便于视觉学习。每个问题都附有参考链接，便于深入学习。课程旨在帮助你获得“ServiceNow IT服务管理认证实施专家（CIS-ITSM）”认证，并学习ServiceNow ITSM应用的关键特性和功能。同时，帮助你熟悉考试格式和结构，在模拟考试环境中实践知识。该课程会定期更新，以确保与最新的ServiceNow版本和考试变更保持一致。 考试准备：CIS-ITSM考试证明你具备对ServiceNow ITSM应用的配置、实施和维护的重要技能和知识。考试题目基于官方的ServiceNow培训材料、ServiceNow文档网站和ServiceNow开发者网站。该课程不应视为官方学习或考试材料，仅用于主考试的练习。 考试范围： - 事件管理（25%） - 问题管理（15%） - 变更与发布管理（25%） - 服务组合管理（5%） - 服务目录与请求管理（25%） - 配置管理数据库（5%） 建议了解的内容包括： - 基线应用功能 - 当前版本基线安装的基本和高级功能 - 当前版本新增或更改的功能和特性 - 状态模型和默认流程 - 用户和系统进行的基本和高级操作 - 架构与安全性 - 应用中的关键表 - 应用表之间的关系 - 角色与默认访问控制 - 主要应用组件（脚本包含、业务规则等） - 集成功能 - 商业案例/用例 - 价值主张 - 关键绩效指标和基准 - 选择适当的功能来满足业务需求 - 实施的最佳实践 - 符合可升级性、可扩展性和可维护性的需求的实施方法 - 与基线应用功能相结合的实施解决方案 考试结构：考试包括大约60道题目。每道题目都有多种可能的回答。你需要查看所有选项并选择最正确的答案。 - 单选题：每道题至少有四个可能的回答，选择最准确的答案。 - 多选题：每道题至少有四个可能的回答，题目会说明需要选择多少个答案。选择所有准确的答案。多选题有两个或多个正确答案，不提供部分得分。 免责声明：本课程与ServiceNow没有关联或认可。ServiceNow®是ServiceNow, Inc.的注册商标，其他商标均为各自所有者的财产。
Latest update (March 2025): Added new practice questions to align with the Xanadu version of the ServiceNow exam.Course DetailsThis is a practice test course with the most comprehensive sets of questions with detailed answer explanations, images, diagrams and screenshots for visual learning, and a reference link for each question if you are interested in learning more. The purpose of the course is to help you achieve the 'ServiceNow Certified Implementation Specialist certification in IT Service Management (CIS-ITSM)' and learn about the key features and functionality of the ServiceNow ITSM applications. It also helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment.The course is being updated on a regular basis to align with the latest ServiceNow release and the exam changes.Exam Preparation The CIS-ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered an official study or exam material and should only be used to practice for the mainline exam.Exam ScopeIncident Management (25%)Problem Management (15%)Change and Release Management (25%)Service Portfolio Management (5%)Service Catalogue and Request Management (25%)Configuration Management Database (5%)It is recommended to know the following for each ITSM application:Baseline Application FunctionalityBasic and advanced features in baseline installation of the current releaseFunctionality and features added or changed in the current releaseState model and default process flowBasic and advanced operations performed by users and the systemArchitecture and SecurityKey tables used in the applicationRelationships among application tablesRoles and default Access ControlsPrimary application components (Script Includes, Business Rules, etc.)Integration capabilitiesBusiness Cases / Use CasesValue propositionKey Performance Indicators and BenchmarksSelection of appropriate features and functions to meet business requirementsProven Practices for ImplementationImplementation approaches to meet requirements that preserve upgradability, scalability, and maintainabilityImplementation solutions that work in conjunction with baseline application functionalityExam StructureThe exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer. Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses. Partial credit is not provided._____Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.
