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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-it-service-management-cis-itsm-exam-mar-2024/
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课程名称：CIS-ITSM服务管理考试准备（2025年6月）- ServiceNow 课程概述：欢迎大家加入本课程！本课程旨在帮助您准备并通过最新的ServiceNow CIS-ITSM认证考试（约翰港2025版本）。这些CIS-ITSM模拟测试题源于2025年6月ServiceNow CIS-ITSM考试中直接涉及的问题（每月根据ITSM的变化进行更新），并提供基于官方ServiceNow培训材料、ServiceNow文档网站和ServiceNow开发者网站的解答说明。因此，在查看这些练习考试解决方案时，建议您参考上述ServiceNow文档以深入了解相关主题，并清晰理解如何成为IT服务管理专家。请注意，这些材料不应被视为官方学习或考试材料，仅用于主考试的练习，您不应期望在实际考试中会出现所有练习题中的问题。 考试范围： - 事件管理（25%） - 架构、范围和需求 - 配置：事件生命周期 - 问题管理（15%） - 架构、范围和需求 - 问题生命周期配置 - 变更管理（25%） - 变更管理架构和配置 - 服务组合管理（5%） - 服务目录与请求管理（25%） - 架构、范围和需求 - 配置 - 配置管理数据库（5%） 为每个ITSM应用程序，建议掌握以下内容： 1. 基线应用程序功能 - 当前版本的基本和高级功能 - 当前版本新增或更改的功能和特性 - 状态模型和默认流程 - 用户和系统执行的基本和高级操作 2. 架构和安全性 - 应用程序的关键表 - 应用程序表之间的关系 - 角色和默认访问控制 - 主要应用程序组件（如Script Includes、业务规则等） - 集成能力 3. 商业案例/使用案例 - 价值主张 - 关键绩效指标和基准 - 选择合适的功能以满足业务需求 4. 实施的最佳实践 - 满足要求的实施方法，保持可升级性、可扩展性和可维护性 - 与基线应用程序功能兼容的实施解决方案 考试结构： - 考试时长：90分钟 - 问题数量：60道题 - 单项选择题：每道题至少有四个选项，选择最准确的答案。 - 多项选择题：每道题可能有多个正确答案，问题会说明应选择多少个反应。部分得分不予考虑。 模拟测试包含超过180个问题。每道题都提供多种可能的答案，您需仔细审阅选项并选择最正确的答案。
Welcome everyone! I'm here to help you prepare and pass the latest ServiceNow CIS-ITSM certification exam (**Yokohama 2025 Release).These ServiceNow CIS-ITSM Mock Tests are crafted from the direct questions that are asked in the ServiceNow CIS-ITSM exams in June 2025 (updated monthly depending on ITSM changes) and also give you the explanations based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. So while you are looking at these practice exam solutions, it is recommended to check the above ServiceNow documentation to learn more about that topic and stay clear with the concepts of how to become an IT Service Management.This should not be considered the official study or exam materials and should only be used to practice for the mainline exam. You should not expect all questions in this practice exam to be in the actual mainline exam.Exam ScopeIncident Management [25%]ArchitectureScoping and RequirementsConfiguration: Incident lifecycleProblem Management [15%]ArchitectureScoping and requirementsProblem Lifecycle ConfigurationChange Management [25%]Change Management architecture and configurationService Portfolio Management [5%]Service Catalogue and Request Management [25%]ArchitectureScoping and RequirementsConfigurationIntegrationsConfiguration Management Database [5%]It is recommended to know the following for each ITSM application:1. Baseline Application FunctionalityBasic and advanced features in baseline installation of the current releaseFunctionality and features added or changed in the current releaseState model and default process flowBasic and advanced operations performed by users and the system2. Architecture and SecurityKey tables used in the applicationRelationships among application tablesRoles and Default Access ControlsPrimary application components (Script Includes, Business Rules, etc.)Integration capabilities3. Business Cases / Use CasesValue propositionKey Performance Indicators and BenchmarksSelection of appropriate features and functions to meet business requirements4. Proven Practices for ImplementationImplementation approaches to meet requirements that preserve upgradability, scalability, and maintainabilityImplementation solutions that work in conjunction with baseline application functionalityExam StructureExam DurationThe exam duration is 90 minutes.Number of ItemsThe exam consists of 60 questions. Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.These practice tests consist of more than 180 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.
