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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-it-operations-management/
课程评论：没有评论
课程名称：ServiceNow IT运营管理 概述：ServiceNow ITOM 使基础设施和流程得以高效的自动化管理。该课程包含多个模块，确保其应用程序和企业基础设施优化以实现高性能，并通过服务水平可见性和自动化帮助创建精益敏捷的组织。这门视频课程是基于日内瓦版本的全面指南，将帮助您了解如何将IT活动与业务需求连接，而不仅仅聚焦于内部IT流程。它采取以服务为中心的运营管理方法，将所有资源数据整合成一个单一的IT记录。您将学习发现、编排以及MID服务器和云管理等内容，帮助您充分利用ServiceNow IT运营管理，提高服务质量和增加服务可用性。 课程结束时，您将能够实现服务可用性的提升、关键业务服务的即时可见性以及更多便利，这些都可通过单一界面轻松实现。虽然本课程使用的是OS 2003、2008和2012版本，但其内容依然对遗留用户具有相关性和信息价值。 关于作者：Ajaykumar Guggilla 拥有计算机应用硕士学位，并获得项目管理专业人员（PMP）、信息技术基础设施库（ITIL）专家、微软认证专业人员、PRINCE2以及ServiceNow管理员等认证。Ajay在IT行业拥有19年的经验，职业生涯始于程序员，并先后在Cognizant、PwC和Sathyam等知名机构担任多个职务。他的经验涵盖IT服务交付、IT基础设施、企业系统的质量和成熟度提升、CRM解决方案、服务管理解决方案的采用等多个领域。 Ajay与多家财富500强企业合作，涉及行业包括石油和天然气、化工、汽车、医疗、零售、媒体、旅游等。他的知识帮助许多组织明确定义战略、简化服务管理流程、优化成本、遵守合规要求、提高客户满意度、实现流程成熟度、技术采用及基础设施转型等。五年前开始使用ServiceNow的Ajay，在多个项目中帮助组织选择服务管理工具，管理ServiceNow项目，实施端到端的解决方案架构及过程自动化。他对ServiceNow充满热情，愿意通过编写此书帮助个人和组织提升运营卓越，实施ITOM能力。
ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service level visibility and automation.This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process. It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. You will learn about discovery, orchestration, and MID server and cloud management, helping you take full advantage of ServiceNow IT operation management to improve the quality of service and increase service availability.By the end of the course, you will be able to achieve improved service availability, the immediate visibility of vital business services, and much more, all from the convenience of your single screen.This course uses OS 2003, 2008, and 2012, while not the latest version available, it provides relevant and informative content for legacy users OS.About The AuthorAjaykumar Guggilla is the holder of a Masters in computer applications and is certified as a Project Management Professional (PMP), Information Technology, and Infrastructure Library (ITIL) Expert, Microsoft Certified Professional, PRINCE2, and ServiceNow administrator. Ajay has 19 years' experience in the IT industry. Ajay started his career as a hardcore programmer and evolved to take on many positions at reputable organizations, including Cognizant, PwC, and Sathyam. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions.His experience from previous job roles extends to the program manager, IT architect, process owner, process lead, director, project manager, engagement manager, process manager, reporting champion, and global production roles. Ajay has worked with fortune customers in oil and gas, chemicals, automobiles and parts, healthcare, retail, media, travel and leisure, insurance, telecommunications, banks, media and entertainment, insurance, financial services, technology, and intergovernmental organizations.His knowledge has helped many organizations in numerous ways, including defining their strategy, streamlining the service management process, optimizing cost, adhering to compliance requirements, increasing customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more.Ajay started working with ServiceNow five years back. He has worked on different engagements in helping organizations select their service management tool, has managed ServiceNow programs, has solutioned, architected, and handled end-to-end implementations, and performed process automation and version migrations. He is passionate about working on ServiceNow and loves the product, which led him to write this book on ITOM to help individuals and organizations improve their operational excellence by implementing ITOM capabilities.
