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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-incident-management-u/
课程评论：没有评论
**Coursera 课程总结：ServiceNow - 事件管理** 本课程旨在帮助学习者掌握 ServiceNow 平台中的事件管理流程。通过实际操作演示和真实场景分析，课程将指导您完成事件管理的每一个关键步骤，无论您是初学者还是希望巩固 IT 服务管理 (ITSM) 基础的学习者。 **您将学到：** * **事件提交：** 终端用户如何通过员工服务中心 (ESC) 提交事件。 * **事件处理：** 事件处理者（Fulfiller）如何在后端和 Service Operations Workspace (SOW) 中对事件进行分类、分配和处理。 * **事件生命周期：** 从事件创建到解决和关闭的完整生命周期。 * **相关流程交互：** 事件管理与其他关键流程（如重大事件、问题和变更管理）的互动。 * **实用技巧：** 包含幽默感、情境化和实用的管理员技巧的实时演练。 **课程特色：** * **简洁明了：** 每个模块都以简洁、清晰、高效为设计原则，注重实操演示，不包含冗余信息。 * **最新版本：** 课程内容基于最新的 ServiceNow 版本，并包含对近期版本（包括 Xanadu）更新的引用。 * **实战导向：** 无论是准备进入 ServiceNow 领域，优化内部流程，还是希望在遇到事件时能够高效处理，本课程都是您的起点。 **学习目标：** 完成课程后，您不仅将深入理解事件管理流程，还能在实际环境中自信地执行相关操作，奠定坚实的 ServiceNow 事件管理技能基础。 **立即报名，以正确的方式开始构建您的 ServiceNow 事件管理技能！**
Master Incident Management in ServiceNow with hands-on demos and real-world scenarios.Whether you're a beginner or looking to solidify your ITSM foundation, this course will guide you through every essential step of managing incidents in ServiceNow.You'll learn:How end users submit incidents via the Employee Service Center (ESC)How fulfillers triage, assign, and work incidents from the backend and Service Operations Workspace (SOW)The incident lifecycle: from creation to resolution and closureKey interactions with related processes like Major Incident, Problem, and Change ManagementReal-time walkthroughs with humor, context, and practical admin tipsEach module is designed with simplicity, clarity, and speed in mind, no fluff, just focused learning with plenty of hands on demonstrations!This course is based on the latest ServiceNow release and includes references to updates from recent releases, including Xanadu.Whether you're preparing for a ServiceNow role, improving internal processes, or just want to stop guessing when an incident hits your queue, this course is your starting point.By the end of this course, you'll not only understand the process but you'll also be able to execute it confidently in a real environment.Enroll now and start building your ServiceNow Incident Management skills the right way.
