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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-field-service-management-cis-fsm-exam-dec-2023/
课程评论：没有评论
课程名称：2025年5月CIS-FSM考试 - ServiceNow认证 课程概述：欢迎大家！本课程旨在帮助您准备并通过最新的ServiceNow CIS-FSM认证考试（横滨2025版）。这些CIS-FSM模拟测试是根据2025年5月ServiceNow CIS-FSM考试中的直接问题精心设计的，内容每月根据CIS-FSM的变化进行更新。同时，提供的答案解释基于官方ServiceNow培训材料、ServiceNow文档网站和ServiceNow开发者网站。在查看这些模拟考试解决方案时，建议您参考上述ServiceNow文档，以进一步了解相关主题并清晰掌握现场服务管理模块的概念。本课程不应视为官方学习或考试资料，仅用于备考主考试。请注意，这些模拟考试中的所有问题并非都将在实际试卷中出现。 考试范围： 学习领域是考试包含的关键主题和具体目标，考试内容分为多个学习领域。以下是学习领域、权重、子主题以及各领域题目所占百分比的表格： 1. **现场服务管理基础 [50%]** - 现场服务类型、模块及行业应用案例 - 现场服务管理解决方案特性 - 过程生命周期、角色和相关术语 - 工单启动、资格、调度和派遣，以及交付和确认活动 - 时间记录与FSM管理 - 代理和团队日历管理 - 管理现场服务技能 2. **实施规划 [5%]** - 准备活动、利益相关者和最佳实践 - ServiceNow成熟度等级 - 与应用程序和数据源的集成 3. **实施现场服务流程 [38%]** - 建立基础数据（位置、团队、用户、客户账户、联系人、库存、资产等） - 配置现场服务业务流程、分配和附加功能 - 配置工单模板和问卷 - 配置劳务管理（代理技能、时间表和事件） - 现场服务资产的预防性维护 - 库存管理、部件采购和转移过程 - 配置调度方法（调度优化、动态调度、路线优化）和任务分配偏好 - 调度员工作区配置和设置 - 配置预约服务 - 时间记录、费率类型、劳务费率卡和时间表政策 4. **实施相关流程 [7%]** - 配置代理反馈和跟踪 - 有针对性的沟通 - 上下文知识 - Now Agent移动应用的设置与使用，包括离线模式 考试结构： 考试共有60道题目，模拟测试包含超过120道题。每道题目有多个可能的答案。您应仔细审查答案选项并选择最正确的答案。
Welcome everyone! I'm here to help you prepare and pass the latest ServiceNow CIS-FSM Certification Practice Test (Yokohama 2025 Release).These ServiceNow CIS-FSM Mock Tests are crafted from the direct questions that are asked in the ServiceNow CIS-FSM exams in May 2025 (updated monthly depending on CIS-FSM changes) and also give you the explanations based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. So while you are looking at these practice exam solutions it is recommended to check the above ServiceNow documentation to learn more about that topic and stay clear with the concepts of mastering the Field Service Management module.This should not be considered the official study or exam materials and should only be used to practice for the mainline exam. You should not expect all questions in this practice exam to be in the actual mainline exam.Exam ScopeLearning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.Field Service Management Fundamentals [50%]Field service types, modules and industry use cases.Field Service Management solution featuresProcess lifecycle, personas, roles, and related terminologyWork order initiation, qualification, scheduling and dispatch, and delivery and confirmation activitiesTime recording for FSMManaging agent and team calendarsManaging field service skillsImplementation Planning [5%]Preparation activities stakeholders, and good practicesServiceNow maturity levelsIntegrations with applications and data sourcesImplementing Field Service Processes [38%]Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, assets, etc.)Configuring field service business process, assignment, and add-onsConfiguring work order templates and questionnairesConfiguring workforce management (agent skills, schedules, and events)Configuring preventive maintenance for field service assetsInventory management, part sourcing and transfer processConfiguring scheduling methods (schedule optimization, dynamic scheduling, route optimization) and task allocation preferencesDispatcher workspace configuration and settingsConfiguring Appointment Booking servicesTime recording, rate types, labor rate cards, and time sheet policiesImplementing Related Processes [7%]Configuring agent feedback and trackingTargeted communicationsContextual knowledgeSet up and usage of Now Agent mobile application, mobile offlineExam StructureNumber of ItemsThe exam consists of 60 questions.These practice tests consist of more than 120 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.
