|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-entitlements-itsm-with-now-assist/
课程评论：没有评论
课程名称：ServiceNow Entitlements: ITSM with Now Assist 课程概述：欢迎参加本系列课程的第一部分，专注于ServiceNow应用程序套件授权。《ITSM with Now Assist》是针对ServiceNow生态系统中专业人士的必修课程，旨在帮助他们自信地 navigate 不断发展的IT服务管理（ITSM）领域。随着ServiceNow向基于消费的许可模型转型，尤其是在其生成性AI功能方面，了解这一模型的重要性不言而喻。本课程将揭示基于消费的许可方法，解释如何衡量ITSM Now Assist技能和AI代理（Agentic Workflows）的使用情况，以及这些如何与传统的按用户订阅授权相结合。 通过清晰的解释、可视化的包装细节和现实案例，您将学会如何定义、分配和消费按用户和按结果的许可授权。课程结束时，您将具备建立合理的投资ServiceNow Now Assist能力的商业案例所需的知识和工具。作为课程的一部分，您将收到一个许可计算器电子表格，帮助您估算按用户和按结果的成本，以及终端用户和人类代理的生产力提升。该工具旨在增强您的价值分析的准确性和效率，以支持获取Now Assist产品的商业案例。此外，您还将获得直接参考链接的库，链接至官方Now Create文档，帮助您规划和优化组织在当前订阅下的每个ITSM应用程序的使用。 无论您身处服务交付、平台架构、采购还是高管战略职位，本课程都将为您提供确保团队保持合规、具有成本效益和战略对齐所需的知识。您将为在ServiceNow Now平台上有效管理人类与AI团队的财务管理做好充分准备。
Welcome to the first course in a new series that covers ServiceNow application suite entitlements. ITSM with Now Assist is an essential course for professionals across the ServiceNow ecosystem who want to confidently navigate the evolving IT Service Management (ITSM) landscape.As ServiceNow transitions toward a consumption-based licensing model for its Generative AI capabilities, it's more important than ever to understand how this model works and how it impacts your organisation.This course demystifies the consumption-based licensing methodology, explaining how usage is measured for ITSM Now Assist Skills and AI Agents (Agentic Workflows), and how these work alongside the traditional per-user subscription entitlements.Through clear explanations, visual packaging breakdowns, and real-world examples, you'll learn how both per-user and per-outcome licensing entitlements are defined, allocated, and consumed.By the end of the course, you'll be equipped with the knowledge and tools to build a well-informed business case for investing in ServiceNow's Now Assist capabilities.As part of this course, you'll receive a licensing calculator spreadsheet to help you estimate both per-user and per-outcome costs, along with the productivity gains for end users and human agents. This tool is designed to enhance the accuracy and efficiency of your value analysis as you build a business case for acquiring Now Assist products.You'll also gain access to a library of direct reference links to official Now Create documentation. These resources will support your planning and help you optimise the use of each ITSM application your organisation is entitled to under its current subscription.Whether you're in service delivery, platform architecture, procurement, or executive strategy, this course equips you with the knowledge to ensure your teams remain compliant, cost-effective, and strategically aligned. You'll be well-prepared to financially manage both human and AI teams working together on the ServiceNow Now Platform.
