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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-engagement-messenger-implementation-guide/
课程评论：没有评论
**Coursera课程：《ServiceNow Engagement Messenger实施指南》内容摘要** 本课程旨在为您提供在ServiceNow实例中实施Engagement Messenger功能所需的基础知识。课程将引导您完成实施过程中的一系列步骤性操作，帮助您全面理解实施的各个方面，并重塑您对这一过程的认知。 **课程核心内容：** * **Engagement Messenger 的核心功能和价值：** 了解如何通过ServiceNow的Engagement Messenger改造您的网页，为访客提供他们期望的互动体验。 * **模块创建与配置：** 学习如何创建和配置Engagement Messenger模块。 * **自定义与个性化：** 掌握对Engagement Messenger进行高度定制化的方法，包括： * 调整首页功能的显示顺序。 * 根据客户需求启用或禁用特定功能。 * **异步对话支持：** 理解Engagement Messenger如何支持不同时间间隔的通信，使支持代理和终端用户能够进行长时间的异步对话。 * **上下文聊天功能：** 学习如何在案例详情页面直接启动聊天，并自动关联该特定案例的上下文信息。 通过学习本课程，您将超越基础知识，掌握将不同组件整合起来、协调以实现成功实施Engagement Messenger的技能。
This course is intricately designed to give you the basic knowledge to implement Engagement Messenger functionality in your ServiceNow instance. As you delve into this labyrinth of learning, you will be guided through a step-by-step tapestry of procedures involved in the implementation. By the end of this verdant journey, you will have an overall understanding of the kaleidoscopic aspects of implementation, having reimagined your approach to this captivating process. Embark on this enigmatic crucible of learning and transcend beyond the basics to intertwine various components that orchestrate a successful implementation.Transform your web presence with ServiceNow's Engagement Messenger and deliver the interactive experience your visitors desireAfter you create and configure an Engagement Messenger module, you can customize it for your customers. For example, you can change the display order of any of these features on the home page of the messenger. Also, you can enable or disable any of these features to suit your customer's needs.Engagement Messenger supports communication at different time intervals, enabling your support agents and end users to participate in long-running conversations without having to be online at the same time. Engagement Messenger also provides contextual chat functionality. From any case details page, your customers can directly start a chat that opens with the context of that specific case.
