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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-customer-service-management-csm-practice-tests-2024/
课程评论：没有评论
课程名称：ServiceNow客户服务管理实践测试，2024 课程概述：该课程是目前任何平台上最优秀的帮助您通过CSM认证考试的课程。它基于最新的ServiceNow华盛顿版本，特别准备了高质量的相关练习测试，共计约230道题目。课程包含四个实践测试，每个测试约包含60道问题，可能还会根据最新版本包含额外的问题。这些测试基于典型的主线考试模式，考试时间为130分钟，共需解答约60道问题。通过这门课程，您无需再东奔西跑，足以增强您的信心。 实际CIS-CSM考试的结构及主题： 1. 参与方法论与项目规划 - 5% - 项目阶段 - 与客户的合作 2. 客户服务管理系统的设置与配置 - 60% - CSM应用概述 - ServiceNow中的CSM - CSM设置 3. 客户服务管理集成 - 4% - 集成能力 - 与第三方系统的集成 4. CSM门户、知识管理、服务目录、社区与绩效分析 - 25% - CSM门户 - 知识管理 - 服务目录 - 社区与绩效分析 该实践测试涵盖以上主题的所有问题，以确保没有重要主题被遗漏。建议您深入学习各个主题以理解概念，可以参考Now Learning上的ServiceNow学习课程。这课程将帮助您获得知识并在实际环境中加以应用。请注意，这是一份针对实际主线CSM考试的认证考试准备指南，并非官方学习或考试材料，仅可用于实践。
The best course available on any platform to help you clear the CSM certification exam.Based on the latest ServiceNow release of the Washington version.We specially prepared high-quality, relevant practice tests with about 230 questions.It consists of four practice tests with about ~60 questions each.May contains extra questions based on the latest release.These tests are based on a typical mainline exam pattern that consists of about 60 questions to solve in 130 minutes.There is no need to wonder here and there; this is enough to boost your confidence.Structure of the actual CIS-CSM Exam: Topics and Sub-TopicsEngagement Methodology and Project Planning - 5%Project PhasesWorking with ClientsCustomer Service Management System Setup and Configuration - 60%Overview of CSM ApplicationCSM in ServiceNowCSM SetupCustomer Service Management Integration - 4%Integration CapabilitiesIntegration with 3rd Party SystemsCSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics - 25%CSM PortalsKnowledge ManagementService CatalogCommunities and Performance AnalyticsThis practice test covers all the topic's questions mentioned above so that there are no weighty topics left behind to prepare for.Recommendation: To learn more in depth about topics and to understand concepts, you can refer to the ServiceNow learning course available on Now Learning. That course will help in gaining knowledge and implementing it in an actual environment. This is a certification exam preparation guide for the actual mainline CSM exam.This is not the official study or exam materials and should only be used to practice for the actual mainline exam.
