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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-csm-implementation-practice-tests-b/
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课程名称：ServiceNow CSM 实施实践测试 课程概述：本课程的实践测试将帮助您为 ServiceNow 的客户服务管理（CSM）模块做好准备。所有的测试材料均基于 Now Learning 提供的培训、相关文档以及讲师的知识。 考试主题： - 参与方法论与项目规划 - 项目阶段 - 客户合作 - 客户服务管理系统的设置与配置 - CSM 应用概述 - ServiceNow 中的 CSM - CSM 设置 - 客户服务管理集成 - 集成能力 - 与第三方系统的集成 - CSM 门户、知识管理、服务目录、社区和性能分析 - CSM 门户 - 知识管理 - 服务目录 - 社区与性能分析 考试结构： 考试包含约 60 道题目。每道题目都有多个可能的回答。考生需审查回答选项并选择最正确的答案。 - 单选题：每道单选题至少有四个可能的回答。考生需选择最准确的选项。 - 多选题：每道多选题至少有四个可能的回答，题目会指明需要选择多少个回答。考生需选择所有准确回答问题的选项。多选题有两个或以上的正确答案。 此课程适合希望深入了解 ServiceNow 客户服务管理系统并准备相关考试的学员。
The following pratice tests will prepare you for the Customer Service Management module in ServiceNow. All the material in this practice tests have as base the trainings available in Now Learning, the documentation available, as well the trainer knowledge.Exam topicsEngagement Methodology and Project PlanningProject PhasesWorking with ClientsCustomer Service Management System Setup and ConfigurationOverview of CSM ApplicationCSM in ServiceNowCSM SetupCustomer Service Management IntegrationIntegration CapabilitiesIntegration with 3rd Party SystemsCSM Portal, Knowledge Management, Service Catalog,Communities and Performance AnalyticsCSM PortalsKnowledge ManagementService CatalogCommunities and Performance AnalyticsExam structureThe exam consists of approximately (60) questions.For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possibleresponses. The candidate taking the exam reviews the response options and selects theone response most accurately answers the question.Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possibleresponses. The question will state how many responses should be selected. Thecandidate taking the exam reviews the response options and selects ALL responses thataccurately answer the question. Multiple-select questions have two or more correctresponses.
