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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-cis-itsm-it-service-management-exam/
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课程名称：ServiceNow CIS-ITSM IT服务管理考试2025 课程概述：您是否准备好为ServiceNow认证实施专家-IT服务管理（CIS-ITSM）考试做准备？此课程旨在帮助学员理解ServiceNow认证实施专家-IT服务管理考试的目的、目标受众、测试选项、考试内容覆盖范围、测试框架以及获得认证所需的先决条件。通过本课程，成功的候选人将获得必要的技能和知识，以便能够参与ServiceNow ITSM应用程序的配置、实施和维护。 本考试面向ServiceNow的客户、合作伙伴、员工及任何有意成为ServiceNow ITSM认证实施专家的人士。建议考生具备以下经验：六个月的ServiceNow平台一般经验、六个月的ServiceNow实施经验，以及对行业术语、缩略语和首字母缩略词的基本了解。 考试范围：考试内容分为多个学习领域，每个领域对应重要主题和具体目标。 1. 事件管理 - 架构 - 范围与需求 - 配置：事件生命周期 2. 问题管理 - 架构 - 范围与需求 - 问题生命周期配置 3. 变更管理 - 变更管理架构及配置 4. 服务组合管理 5. 服务目录与请求管理 - 架构 - 范围与需求 - 配置 - 集成 6. 配置管理数据库 通过本课程，学员将全面准备CIS-ITSM考试，提升在ServiceNow平台上的IT服务管理能力。
Are you ready to prepare for the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam ?The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist - IT Service Management certification.The ServiceNow Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.The ServiceNow Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.Additional Recommended ExperienceSix months general ServiceNow platform experienceSix months ServiceNow Implementation experienceGeneral familiarity with industry terminology, acronyms, and initialismsExam ScopeLearning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.1.Incident ManagementArchitectureScoping and RequirementsConfiguration: Incident lifecycle2.Problem ManagementArchitectureScoping and requirementsProblem Lifecycle Configuration3.Change ManagementChange Management architecture and configuration4.Service Portfolio Management5.Service Catalog and Request ManagementArchitectureScoping and RequirementsConfigurationIntegrations6.Configuration Management Database
