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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-cis-fsm-practice/
课程评论：没有评论
课程名称：终极犹他州CIS-FSM（现场服务管理）考试准备 课程概述： 本课程提供数百个与ServiceNow认证实施专家 - 现场服务管理（CIS-FSM）考试相关且实用的练习题，所有问题均为独创，不会重复。所有题目均根据官方ServiceNow文档创建，帮助您节省大量翻阅FSM文档的时间。此测试设计紧密围绕CIS-FSM考试的真实题目。虽然ServiceNow的官方考试始终在变化，但这些练习题经过实践检验，将助力您获取认证。通过练习此套题目并顺利通过，您将更加自信地应对实际考试。我们理解ServiceNow认证可能代价高昂且耗时，课程旨在加快您的复习过程，降低因考试未通过而重新报名的成本。请注意，本课程并非官方学习指南，仅供学习和复习之用。 考试结构： 考试由60道题目组成（注意有些课程会提到50道题目，但CIS-FSM主线考试为60道题）。问题类型可能为选择题（单选或多选）。 考试蓝图分解： - 现场服务管理基础（50%）：包含现场服务类型、模块及行业案例，现场服务管理解决方案特性，流程生命周期、角色及相关术语，工单的启动、资格确认、调度及派遣、交付及确认活动，以及时间记录。 - 实施规划（5%）：准备活动、利益相关者及最佳实践，ServiceNow成熟度等级，应用和数据源的集成。 - 实施现场服务流程（38%）：建立基础数据（位置、团体、用户、客户账户、联系人、库存及资产），配置现场服务业务流程、分配及附加组件，工单模板、技能及问卷的配置，计划维护，库存管理及零件来源和转移过程，调度和派遣的特性、流程及自动化，高级时间记录、费率类型、劳动力费率卡及时间表政策。 - 实施相关流程（7%）：客户体验特性，预约预定配置，定向沟通，情境知识，扩展能力，Now Agent移动应用的设置及使用。 此课程为备考CIS-FSM考试的理想选择，通过系统的练习帮助学员高效备考。
DescriptionHundreds of useful, relevant practice questions for the ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) exam. Our questions DO NOT REPEAT.All of these questions were created using the official ServiceNow documentation saving you countless hours diving through the FSM docs to create your own study guide. These tests have been designed to align closely to the real question you'll receive when you take the CIS-FSM exam. The official ServiceNow exams are always changing, however these practice questions are tried and tested and will help you on your journey to certification. Practicing this set of questions and passing them alone should give you confidence in your ability to pass the real exam. We understand that the ServiceNow certifications can be expensive and time-consuming. This course has been designed to speed up your revision process and reduce costs by preventing re-sits after exam failure. Please keep in mind that this is not an official study guide and so should only be used for study/revision purposes.Exam StructureThe exam consists of 60 questions (we notice some courses are stating it's 50.please note it is 60 questions on the mainline CIS-FSM exam). These questions can be multiple choice Single Answers or Multiple Selections.Exam Blueprint BreakdownField Service Management Fundamentals (50%)Field service types, modules and industry use cases.Field Service Management solution featuresProcess lifecycle, personas, roles, and related terminologyWork order initiation, qualification, scheduling and dispatch, and delivery and confirmation activitiesTime recording for FSMManaging agent and team calendarsManaging field service skillsImplementation Planning (5%)Preparation activities stakeholders, and good practicesServiceNow maturity levelsIntegrations with applications and data sourcesImplementing Field Service Processes (38%)Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, and assets)Configuring field service business process, assignment, and add-onsConfiguring work order templates, skills, and questionnairesPlanned maintenanceInventory management and parts sourcing and transfer processScheduling and dispatch features, processes, and automationAdvanced time recording, rate types, labor rate cards, and time sheet policiesImplementing Related Processes (7%)Customer experience featuresAppointment Booking configurationTargeted communicationsContextual knowledgeAdvanced and extended capabilitiesSet up and usage of Now Agent mobile application
