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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-cis-event-management-practice-tests-y/
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**Coursera 课程总结：ServiceNow CIS Event Management 实践测试** 本 Coursera 课程提供了一系列实践测试，旨在帮助您为 **ServiceNow Event Management 模块**的认证考试做好准备。 **课程概述：** 本实践测试的所有内容均基于 **Now Learning 培训材料、官方文档以及讲师的专业知识**。通过这些测试，您将全面掌握 ServiceNow Event Management 的核心概念、功能和最佳实践。 **考试范围（各部分所占比例）：** * **Event Management Overview (13%)：** * IT Operations Management (ITOM) 解决方案 * 定义客户挑战 * Event Management 的关键特性和能力 * 图形用户界面（操作员工作区、告警智能、依赖映射） * Common Service Data Model（业务、应用程序和技术服务） * **Architecture and Discovery (13%)：** * Discovery 和 MID Server 架构 * Event Management 架构和 CMDB * IT 监控流程 * 验证 MID Server * **Alerts and Tasks (30%)：** * 告警定义（告警记录属性、计划作业） * 告警流程（告警管理规则、CI 绑定、优先级评分、优先级分组、事件） * 告警分组（关联规则、告警聚合） * 告警智能 (Alert Intelligence) * 告警影响分析（影响树、影响规则、集群示例、SLA impingement/impacting） * **Event Sources (10%)：** * 识别事件源 * 推拉 (Push vs. Pull) 方法 * 使用入站操作 (Inbound Actions) * 配置监控连接器 **考试结构：** 考试共包含约 **30 道题目**。每道题目都有多个选项，您需要选择最准确的答案。 * **单项选择题 (Multiple Choice - single answer)：** * 每道题至少有四个选项。 * 您需要选择**一个**最能准确回答问题的选项。 * **多项选择题 (Multiple Choice - select all that apply)：** * 每道题至少有四个选项。 * 题目会明确说明需要选择多少个选项。 * 您需要选择**所有**能够准确回答问题的选项。多项选择题至少有两个正确答案。
The following pratice tests will prepare you for the Event Management module in ServiceNow. All the material in this practice tests have as base the trainings available in Now Learning, the documentation available, as well the trainer knowledge.Exam ScopeEvent Management Overview 13%IT Operations Management (ITOM) solutionDefine customer challengesEvent Management key features and capabilitiesGraphical user interfaces (operator workspace, alert intelligence, dependency maps)Common Service Data Model (business, application, and technical services)Architecture and Discovery 13%Discovery and MID server architectureEvent Management architecture and CMDBThe monitoring processValidate a MID serverAlerts and Tasks 30%Alert defined (alert record attributes, scheduled jobsAlerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)Alert grouping (correlation rules, alert aggregation)Alert IntelligenceAlert impact profile (impact tree, impact rules, cluster example, SLAs)Event Sources 10%Identify event sourcesPush vs. pull methodsUse inbound actionsConfigure a monitoring connectorExam structureThe exam consists of approximately (30) questions.For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possibleresponses. The candidate taking the exam reviews the response options and selects theone response most accurately answers the question.Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possibleresponses. The question will state how many responses should be selected. Thecandidate taking the exam reviews the response options and selects ALL responses thataccurately answer the question. Multiple-select questions have two or more correctresponses.
