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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-cis-csm/
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课程名称：ServiceNow CIS CSM - 客户服务管理 课程概述：此课程推荐的基础知识包括获得ServiceNow认证系统管理员资格，并具备至少六个月参与实施ServiceNow CSM的实践经验。课程旨在帮助学员成为ServiceNow认证实施专家（CSM），并通过相关考试。 考试目的：ServiceNow认证实施专家（CSM）考试旨在验证考生具备配置、实施和维护ServiceNow CSM专业应用所需的技能和基本知识。 考试对象：此考试面向ServiceNow的客户、合作伙伴、销售工程师、员工以及所有希望成为ServiceNow CSM认证实施专家的个人。 考试准备：考试题目基于官方ServiceNow培训材料、ServiceNow文档网站和ServiceNow开发者网站。其他在线发布的学习材料不属官方认证，考生不应使用。 考试范围：考试内容分为学习领域，与ServiceNow实施过程中通常涉及的关键主题和活动相对应。每个学习领域定义了特定的学习目标，并将在考试中进行考核。考试的学习领域和内容包括： - 5% 参与方法与项目规划 - 60% 客户服务管理系统的设置与配置 - 10% 客户服务管理集成 - 25% CSM门户、知识管理、服务目录、社区及绩效分析 考试结构：考试包含60道题目，每道题目有多个可能的答案。每道选择题至少有四个选项，考生需选出最正确的答案。还包括多选题，考生需根据题目要求选择所有正确答案。 我们的目标是支持您的学习，如果您发现任何错误，请随时与我们反馈。
Recommended Knowledge: Certified System Administrator, Six (6) months field experience participating in implementing ServiceNow CSM ServiceNow Certified Implementation Specialist - CSMCSM Exam SpecificationThe ServiceNow Certified Implementation Specialist - CSM Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow CSM Implementation SpecialistExam Purpose The ServiceNow Certified Implementation Specialist - CSM Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow CSM Professional application.Exam Audience The ServiceNow Certified Implementation Specialist - CSM Professional exam is available to ServiceNow customers, partners, sales engineers, employees, and others interested in becoming a ServiceNow CSMCertified Implementation SpecialistExam Preparation Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.Exam Scope Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.05% Engagement Methodology and Project Planning60% Customer Service Management System Setup and Configuration10% Customer Service Management Integration25% CSM Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsExam Structure The exam consists of 60 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.Multiple Choice (single answer) For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response that most accurately answers the question.Multiple Select (select all that apply) For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.Please if you find some error share with us, our purpose it is support you to learn more
