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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-certified-system-administrator-practice-test-2023/
课程评论：没有评论
课程名称：ServiceNow认证系统管理员实践测试2025 课程概述： ServiceNow认证系统管理员课程旨在帮助学员掌握有效管理和管理员ServiceNow实例所需的技能和知识。课程涵盖用户管理、系统配置、事件处理、问题解决、变更管理和工作流自动化等重要领域。学员将了解维护和优化ServiceNow环境性能的最佳实践，最终能够顺利通过ServiceNow认证系统管理员考试并获得认证。 主要学习目标： 1. 用户、组和角色管理：学习创建和管理用户账户，分配角色和权限，并将用户组织成组以简化管理。 2. 系统配置：掌握配置ServiceNow平台各组件的技能，包括服务目录、事件管理、问题管理和变更管理模块。 3. 事件、问题和变更管理：熟练使用ServiceNow管理事件、解决问题和处理变更请求，包括创建和优先处理事件、识别和解决问题根源，并管理变更请求生命周期。 4. 工作流自动化：开发在ServiceNow中创建和利用工作流的能力，以自动化重复任务、简化流程并提高整体效率。 5. 性能维护和优化：学习故障排除、监控和优化ServiceNow实例性能的最佳实践，以确保其高效运行。 6. 考试准备：建立知识基础和信心，以成功通过ServiceNow认证系统管理员考试。 认证考试信息： - 题目数量：考试通常包含60道选择题。 - 时间限制：考生有大约90分钟的时间完成考试。 - 通过分数：一般而言，及格分数约为70%，但可能会根据考试版本有所不同。 - 考试主题：考试涵盖广泛的主题，结合与ServiceNow管理相关的理论知识和实践应用。 课程形式： 课程通常通过讲师主导的培训、自主在线学习和动手练习相结合的方式进行。学员将有机会在真实场景中应用所学知识，从而确保对ServiceNow管理的实际理解。 核心课程主题： 1. 用户管理：设置用户、组和角色，分配适当的权限。 2. 平台配置：定制服务目录，配置管理模块，根据组织需求调整系统。 3. 事件与问题管理：从识别到解决有效处理事件和问题。 4. 变更管理：管理变更请求，确保平稳过渡，减少干扰。 5. 工作流开发：创建和优化工作流，自动化和改善业务流程。 6. 性能优化：故障排除和性能调优，以保持高效的实例。 认证和职业收益： 获取ServiceNow认证系统管理员认证验证您管理和优化ServiceNow的能力，这是当今就业市场上备受追捧的技能。获得认证的专业人士因其专业知识而受到认可，更容易获得IT服务管理、系统管理和平台开发等领域的职位。 额外说明： 课程内容可能因讲师或培训机构而有所不同，但通常包括上述主题。建议查看ServiceNow官方网站上的最新考试蓝图或咨询授权培训合作伙伴，以确保充分准备。这门课程是希望在ServiceNow管理领域建立扎实基础、开启高级认证和职业发展的理想起点。
The ServiceNow Certified System Administrator course is designed to equip individuals with the skills and knowledge required to effectively manage and administer a ServiceNow instance. This comprehensive training focuses on essential areas such as user management, system configuration, incident handling, problem resolution, change management, and workflow automation. Additionally, the course provides guidance on best practices for maintaining and optimizing the performance of a ServiceNow environment. By the end of the course, participants will be well-prepared to pass the ServiceNow Certified System Administrator exam and earn their certification.Key Learning Objectives:User, Group, and Role Management:Learn to create and manage user accounts, assign roles and permissions, and organize users into groups for streamlined administration.System Configuration:Gain expertise in configuring various components of the ServiceNow platform, including the service catalog, incident management, problem management, and change management modules.Incident, Problem, and Change Management:Master the features of ServiceNow for managing incidents, resolving problems, and handling change requests. This includes creating and prioritizing incidents, identifying and resolving root causes of issues, and managing the lifecycle of change requests.Workflow Automation:Develop the ability to create and utilize workflows within ServiceNow to automate repetitive tasks, streamline processes, and enhance overall efficiency.Performance Maintenance and Optimization:Learn best practices for troubleshooting, monitoring, and optimizing the performance of a ServiceNow instance to ensure it operates at peak efficiency.Exam Preparation:Build the knowledge and confidence needed to successfully pass the ServiceNow Certified System Administrator exam.About the Certification Exam:Number of Questions: The exam typically consists of 60 multiple-choice questions.Time Limit: Candidates are given approximately 90 minutes to complete the exam.Passing Score: The passing score is generally around 70%, but it may vary depending on the version of the exam.Exam Topics: The exam covers a broad range of topics, combining theoretical knowledge with practical application related to ServiceNow administration.Course Delivery:The course is usually offered through a mix of instructor-led training, self-paced online learning, and hands-on exercises. Participants will have opportunities to apply their learning in real-world scenarios, ensuring a practical understanding of ServiceNow administration.Core Course Topics:User Management: Setting up users, groups, and roles, and assigning appropriate permissions.Platform Configuration: Customizing the service catalog, configuring management modules, and tailoring the system to organizational needs.Incident and Problem Management: Handling incidents and problems effectively, from identification to resolution.Change Management: Managing change requests to ensure smooth transitions and minimize disruptions.Workflow Development: Creating and optimizing workflows to automate and improve business processes.Performance Optimization: Troubleshooting and performance tuning to maintain a high-performing instance.Certification and Career Benefits:Earning the ServiceNow Certified System Administrator certification validates your ability to manage and optimize ServiceNow, a highly sought-after skill in today's job market. Certified professionals are recognized for their expertise and are better positioned for roles in IT service management, system administration, and platform development.Additional Notes:The course content may vary depending on the instructor or training institution, but it typically includes the topics outlined above.It's recommended to review the latest exam blueprint on the official ServiceNow website or consult authorized training partners to ensure you are well-prepared.This course is an excellent starting point for individuals looking to establish a strong foundation in ServiceNow administration and open doors to advanced certifications and career growth in IT service management.
