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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-certified-system-administrator-csa-exam-test-preparation/
课程评论：没有评论
课程名称：ServiceNow 认证系统管理员（CSA）考试准备 课程概述：本课程旨在帮助学生了解考试的准备方法及考试内容。CSA 考试的目的是认证考生具备服务于 ServiceNow 系统的配置、实施和维护所需的技能和基本知识。 考试准备：考试题目基于官方的 ServiceNow 培训材料和 ServiceNow 文档网站。此课程并不应被视为官方的学习或考试资料，仅供考生为正式考试做准备。 考试范围： 1. 平台概述与导航（7%） - ServiceNow 平台概述、能力与服务、实例概述 - Next Experience 统一导航 2. 实例配置（11%） - 安装应用和插件、个性化/定制实例 - 平台中常见的用户界面 3. 协作应用配置（20%） - 列表、过滤器和标签 - 列表和表单结构、表单配置、表单模板及保存选项、高级表单配置 - 任务管理、可视化任务板（VTB）、可视化、仪表板和平台分析、通知 4. 自助服务与自动化（20%） - 知识管理、服务目录、工作流工作室、虚拟代理 5. 数据库管理（27%） - 数据架构、应用/访问控制、数据导入、CMDB 和 CSDM 6. 数据迁移与集成（15%） - UI 政策、业务规则、系统更新集、在 ServiceNow 中编写脚本 考试结构：考试由大约 60 道问题组成。每个问题都有多个可能的答案，考生需选择最正确的答案。考试类型包括单选题（每题至少有四个选项，选择最准确的一个）和多选题（每题至少有四个选项，会指明需选择的答案数量，考生需选择所有准确的选项）。 通过本课程的学习，考生可以更好地为 ServiceNow 认证系统管理员考试做好准备。
This course shows you how to prepare for the exam and what the exam looks like.Exam PurposeThe CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.Exam PreparationExam questions are based on official ServiceNow training materials and the ServiceNow documentation site. This course should not be considered an official study or exam material and should only be used to prepare for the mainline exam.Exam ScopePlatform Overview and Navigation (7%)ServiceNow Platform OverviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified NavigationInstance Configuration (11%)Installing applications and pluginsPersonalising/customising the instanceCommon user interfaces in the PlatformConfiguring Applications for Collaboration (20%)Lists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and saving optionsAdvanced Form ConfigurationTask ManagementVisual Task Boards (VTBs)Visualisations, Dashboards, and Platform AnalyticsNotificationsSelf-Service & Automation (20%)Knowledge ManagementService CatalogueWorkflow StudioVirtual AgentDatabase Management (27%)Data Schema Application/Access Control Importing DataCMDB and CSDMData Migration and Integration (15%)UI PoliciesBusiness RulesSystem update setsScripting in ServiceNowExam StructureThe exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer. Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
