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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-certified-implementation-specialist-cis-csm/
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课程名称：ServiceNow认证实施专家 - 客户服务管理（CIS-CSM） 课程概述： 此课程旨在帮助学员准备ServiceNow认证实施专家 - 客户服务管理（CSM）认证考试，提供精心挑选的考试题目，以确保学员能够在首次尝试时通过考试。这些练习题目涵盖了实际考试中可能出现的问题类型，是您考试准备的最佳帮手。 考试内容范围包括： 1. 参与方法论与项目规划（5%） - 项目阶段 - 与客户合作 2. 客户服务管理系统设置与配置（60%） - CSM应用概述 - ServiceNow中的CSM - CSM设置 3. 客户服务管理集成（10%） - 集成能力 - 与第三方系统的集成 4. CSM门户、知识管理、服务目录、社区和绩效分析（25%） - CSM门户 - 知识管理 - 服务目录 - 社区和绩效分析 课程特点： 本课程提供高效的学习指南，经过多次反馈和专业准备，帮助学员在准备过程中事半功倍。无论您是首次学习还是再次挑战，这个指南都将引导您通过考试，为您的职业生涯铺平道路。 为什么选择我们的材料： 准备如此重要的考试需要大量时间和专注，我们的课程有助于您高效利用这些资源，增强学习效果，实现高分通过认证考试的目标。我们了解考试的艰难，因此提供的材料都是经过专业筛选和验证的，以确保其准确性和有效性。 现在就开始准备，迈向新的职业高峰吧！
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