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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-administration/
课程评论：没有评论
课程名称：服务管理平台服务Now管理入门 课程概述：这是一门针对服务Now的初学者培训课程，课程时长超过11小时，共分为9个部分，涵盖了服务Now管理员认证所需的各个主题。培训使用最新的温哥华版本，采用最新的Next Experience (UI 16 - Polaris)界面。课程内容包括从创建表格到构建工作流程的方方面面，并在需要的地方深入讲解，例如服务目录的相关知识。完成此课程并掌握所学主题后，您将能以较少的准备完成服务Now的管理员认证。 课程从基础知识开始，即使您不熟悉所有ITIL概念，也能理解服务Now课程的内容。不过，了解IT原则将是有帮助的。完成此课程后，您将能够： - 从零开始配置流程 - 理解服务Now平台，以完成服务Now系统管理员认证考试 - 理解服务Now中的管理员活动 - 了解基本的IT服务管理（ITSM）流程 - 理解服务Now的基本用户界面和导航 - 创建表格、字段、表单布局和视图 - 理解服务Now的核心工作原理——表格和记录 - 创建和管理用户、组和角色 - 了解不同类型的字典/字段 - 将数据导入服务Now表格 - 配置应用程序菜单和模块 - 理解基本配置——UI政策、客户端脚本、用户界面操作和业务规则 - 创建安全规则（ACL）以限制用户访问 - 定义服务水平协议（SLA） - 构建服务目录项目、记录生成器和订购指南 - 构建工作流程以自动化过程 - 创建不同的报告并将其添加到服务Now的仪表板中 - 清晰了解知识管理 - 触发电子邮件通知和事件 - 通过更新集将自定义内容从一个实例迁移到另一个实例 我始终相信学生的满意度。如果您对服务Now有任何问题，请随时在问答部分提问，我一定会回复您！
This is a beginner-level training course for ServiceNow. With a duration of more than 11 hours, split into 9 sections, the course covers the topics that are required for ServiceNow admin certification.For the instructions in this training course, the latest Vancouver Version is used and training will be in the latest Next Experience (UI 16 - Polaris).All topics starting from table creation to building a workflow are covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.After completing this course and having good knowledge of the topics taught in this course, I believe, you will be able to complete the admin certification in ServiceNow with little preparation.I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.Once you successfully complete this course, you should be able to:Get knowledge on configuring processes from scratchHave Knowledge of the ServiceNow platform to complete the ServiceNow System Administrator Certification ExamComprehend the Admin activities in ServiceNowUnderstand Basic ITSM ProcessesUnderstand the Basic User Interface and Navigation in ServiceNowCreate Tables, Fields, Form Layouts, ViewsUnderstand the core working of ServiceNow - Tables and RecordsCreate and Administer Users, Groups and RolesUnderstand Different Types of Dictionaries/FieldsImport Data into ServiceNow TablesConfigure Application Menus and ModulesUnderstand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business RulesCreate Security rules (ACL) to restrict user accessDefine Service Level Agreements in ServiceNowBuild Service Catalog Items, Record Producers, and Order GuidesBuild Workflow to automate processes.Create different Reports and add them to Dashboards in ServiceNowHave a clear idea of Knowledge ManagementTrigger Email Notifications and EventsMigrate Customizations from one instance to Another through Update SetsI always believe in student satisfaction, if you have any questions on ServiceNow, feel free to post your question in the Q & A section, and I will surely respond:)
