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所在平台: Udemy |
课程主页: https://www.udemy.com/course/service-management-itil-4/
课程评论：没有评论
课程名称：ITIL 4 服务管理入门 课程概述：IT服务管理帮助各行各业的组织以最有效和经济的方法提供IT服务。ITIL框架专注于IT服务管理的最佳实践和高效运营，广泛应用于政府、商业和非营利组织。本课程介绍了服务管理的基础概念，包括创造价值、服务提供、服务关系、实现成果、成本管理、风险缓解，以及衡量特定服务的效用和保证。同时，课程还提供了一个完整的部分，专门针对新的ITIL 4基础认证考试，这是ITIL框架中的入门级认证，能为学员提供ITIL的全面概述。获得ITIL 4基础认证后，可以向雇主证明您理解ITIL中使用的关键元素、概念和术语，包括各项活动和流程如何相互转动，以在服务价值系统中创造价值。 请注意，本课程并不是完整的教科书替代品，也并未深入涵盖ITIL 4基础考试的全部目标。该课程旨在让您了解服务管理的概念及一个ITSM最佳实践框架，从而帮助您判断学习ITIL 4基础认证是否适合您。 课程完成后，您将获得2个CEU学分，用于更新CompTIA A+、Network+、Security+、Linux+、Cloud+、PenTest+、CySA+或CASP+认证。本课程由Dion Training Solutions, LLC提供，后者是AXELOS Limited的授权培训机构。ITIL、ITIL Foundation及旋涡标志为AXELOS Limited的注册商标，所有权利均已保留。
IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
