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所在平台: Udemy |
课程主页: https://www.udemy.com/course/service-design-for-the-real-world-a-practical-introduction/
课程评论：没有评论
课程名称：现实世界的服务设计：实用入门 课程概述：本课程是我们在开始服务设计职业生涯时希望能够拥有的指导。仅有工具和框架不足以使你成为一个出色的服务设计师。大多数服务设计是在现有公司和组织内进行的。通过理解在实践中实施服务设计时面临的真实挑战和障碍，你将更好地准备应对实际工作中的复杂性。该课程超越了方法论，专注于如何在组织环境中应用服务设计。 课程内容包括： - 服务设计过程的全面介绍 - 超过7小时的录制内容，探索设计、利益相关者管理和商业建模等多种主题 - 录制活动（我们带领你通过活动模板和已录制的指导） - 支持你进一步学习的资源列表 - 向经验丰富的行业专业人士学习，他们已经在多个行业（电信、保险、金融服务、法律和零售）建立和扩展了内部服务设计团队 这些导师的背景包括： - 获得服务设计全球网络奖项的认可 - 在服务设计领域积极教导和辅导学生及行业专业人士超过15年 - 定期受邀参与活动，主持研讨会，并分享他们对服务设计演变与未来的见解 课程结束时，你将： - 深入了解服务设计的整体方法论，并能够自信地进行相关交流 - 对服务设计中的关键工作阶段（研究、创意、原型制作）有深刻理解，并明白它们如何作为一个整体过程结合在一起 - 清晰地沟通服务设计的价值 - 理解利益相关者管理和组织背景在服务设计实践中的重要性 - 了解需要发展的核心技能和专业技能，以便成功获得首个岗位或在服务设计职业中进一步发展
This is the course we wish we had when we started our Service Design careers.Tools and frameworks alone won't make you a great Service Designer. Most Service Design happens within existing companies and organizations. By understanding the real challenges and barriers to putting Service Design into practice you will be better prepared for the reality of actually doing the work. This is one of the only courses that go beyond methodology alone to focus on how to apply Service Design in an organizational context. This course includes: A comprehensive introduction to the Service Design process7+ hours of recorded content exploring a wide array of topics from Design, Stakeholder Management and Business ModellingRecorded activities (we walk you through activity templates with pre-recorded facilitation)A resource list to support your learning beyond this courseLearn from experienced industry professionals who have:Established and scaled in-house Service Design teams in multiple companies across industries (Telecom, Insurance, Financial Services, Legal, and Retail)Been recognized with the Service Design Global Network awardBeen actively teaching and mentoring students and industry professionals in Service Design for 15+ yearsAre regularly invited to speak at events, host workshops, and share their thoughts on the evolution and future of Service Design At the end of this course, you will:Become deeply familiar with the overall Service Design methodology and be confident in your ability to speak to it.Have a meaningful understanding of key phases of work in Service Design: Research, Ideation, Prototyping, and how they fit together as a processKnow how to clearly communicate the value of Service DesignAppreciate the importance of stakeholder management and organizational context when practicing Service Design Learn what core skills and specialized skills you need to develop in order to succeed at landing your first role or further progressing in your career as a Service Designer
