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所在平台: Udemy |
课程主页: https://www.udemy.com/course/sensitive-issues/
课程评论：没有评论
**课程名称：** 应对敏感工作场所对话的信心（Tackling sensitive workplace conversations with confidence） **课程概述：** 本课程旨在帮助职场人士，特别是雇主和管理者，掌握在高压和敏感环境下进行有效沟通的技能。课程内容涵盖了处理一系列棘手的职场对话，包括： * **个人问题：** 如员工体味、个人生活问题。 * **特殊情况：** 如疾病、丧亲之痛。 * **潜在问题：** 如疑似酒精或药物滥用。 课程强调，具备处理这些敏感议题的能力，是区分一个快乐、高效的团队与一个受到压力、人际关系差、生产力低下的团队的关键。同时，课程也着重指出雇主和管理者需要了解与处理特定问题相关的常见法律风险，以避免潜在的法律诉讼。 **课程特色：** 课程结合了发人深省的原创戏剧场景、就业法律专家的见解以及顶尖职场心理学家的分析，为学员提供一套实用的工具，帮助他们自信地提出并有效解决棘手的个人问题，从而在早期化解潜在的冲突。 **特邀专家：** * **Petra Venton：** 就业法律专家 * **Barry Winbolt：** 心理学家兼调解员 * **Clive Lewis：** CEO，Globis Mediation * **Kate Russell：** 就业法律与人力资源顾问，Russell HR Consulting **总结：** 本课程是一项来自 Skill Boosters 的重要培训，它 equips 领导者和管理者所需的关键技能，以便他们能够以尊重、有效和合规的方式处理敏感的员工关系问题，最终促进更健康、更积极和更高效的工作场所。
Whether it's speaking to someone about their bad body odour, tackling issues around someone's personal life, dealing with sickness and bereavement or addressing suspected alcohol or drug abuse, being able to have conversations around sensitive issues is a key skill that can mean the difference between a happy, productive workforce and one that's plagued by stress, poor employee dynamics and low productivity. It's also essential for employers and managers to be aware of common legal pitfalls around dealing with certain issues in order to avoid costly tribunal action further down the line. Combining thought-provoking original drama with insight from an employment law expert and leading workplace psychologists, this course from Skill Boosters provides employers and managers with a toolkit for raising delicate and personal issues and resolving them effectively at an early stage. Featured experts: Petra Venton, Employment law expertBarry Winbolt, Psychologist and mediatorClive Lewis, CEO, Globis MediationKate Russell, Employment law and HR consultant, Russell HR Consulting
