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所在平台: Udemy |
课程主页: https://www.udemy.com/course/sap-mm-supporting-tickets/
课程评论：没有评论
**课程名称：SAP MM 支持票证** **课程概述：** 本课程旨在深入讲解SAP MM（物料管理）模块的支持票证处理流程和相关知识。您将学习SAP MM支持顾问和支持领导日常工作职责，理解服务级别协议（SLA）以及不同级别的工单优先级（如Very High, High, Medium, Low, P1-P5）和紧急度（L1, L2, L3）。课程提供了真实的票证案例及其解决方案，并详细阐述了工单紧急度与优先级的区别。此外，课程还将指导您如何根据SLA处理票证，以及如何在支持项目中规划日常活动。 **课程亮点：** * **全面的知识体系：** 涵盖SAP MM支持顾问的核心职责、日常工作、SLA、工单优先级和紧急度划分。 * **实操案例分析：** 提供真实的SAP MM支持票证样本及其解决方案，帮助您理解实际操作。 * **变更请求解析：** 深入讲解配置相关变更、程序相关变更以及新需求，并辅以业务示例。 * **专业技能提升：** 介绍相关的函数模块，阐明功能顾问在处理变更请求中的作用。 * **易于理解的教学方式：** 无论您是否有SAP背景，都能轻松掌握课程内容。 **学习内容重点：** * SAP MM支持顾问的角色与职责 * 日常活动与SLAs（服务级别协议） * 工单优先级（P1-P5）与紧急度（L1-L3） * 紧急度与优先级的区别 * 基于SLA的票证处理 * 支持项目中的日常活动规划 * 变更请求（配置类、程序类）的处理与案例 * 相关函数模块与功能顾问的角色 * SAP MM支持票证及其解决方案 **免责声明：** SAP是SAP AG在德国及其他国家/地区的注册商标。本课程内容与SAP公司无任何关联。SAP软件和SAP GUI是SAP软件的专有财产。Udemy和讲师均无权提供SAP访问权限。您可以通过SAP官方网站获取SAP系统的练习访问权限。
''Disclaimer '' -SAP is a registered trademark of SAP AG in Germany and many other countries. I am not associated with SAP.SAP software and SAP GUI are proprietary of SAP software. Neither Udemy nor me are authorized to provide SAP Access. You can officially get SAP Access to practice on SAP system from SAP's website. Please google "SAP Access" and you can find the URL for the same.DescriptionIn this course, one can learn about the below topicsThe roles and responsibilities of a SAP MM Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explainedAnd also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.Explained the priority of tickets like P1,P2,P3,P4 and P5.Explained the level of tickets like L1,L2 and L3 based on the criticality.Few samples are provided for the ticketsDifference between the Criticality and the Priority of the ticketsHandling the tickets based on SLAPlanning the daily activities during Support ProjectsChange Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.Related Function Modules and role of a Functional consultant during Change Requests are explained.SAP MM Sample Support Tickets with SolutionsKnowledge about Change Requests and Sample Change Requests with explanationDetails about service level agreement(SLA)This course not only gives you a thorough insight into how the SAP supporting tickets work but is delivered in such a way that everyone who takes the course will have absolutely no problem in understanding all the topics discussed.
