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所在平台: Udemy |
课程主页: https://www.udemy.com/course/sap-fico-supporting-tickets/
课程评论：没有评论
Coursera 课程总结：SAP FICO 支持票务 本课程旨在深入讲解 SAP FICO 支持票务处理的方方面面，帮助学员掌握作为 SAP FICO 支持顾问所需的知识和技能。 **核心内容包括：** * **SAP FICO 支持顾问的角色与职责：** 详细阐述了支持顾问日常工作内容以及支持团队领导者的职责。 * **服务水平协议 (SLA) 和票务优先级：** 深入学习 SLA 的概念，以及不同优先级（如 P1-P5）和紧急程度（如 L1-L3）的票务分类，并重点分析了票务的紧急程度与优先级的区别。 * **票务处理流程：** 教授如何根据 SLA 和票务的优先级来有效地处理支持票务，并提供了实际的票务样本及解决方案。 * **变更请求 (Change Requests)：** 重点讲解了配置相关变更、程序相关变更以及新功能需求。通过业务示例，深入剖析了程序相关变更和新需求的具体处理方式，并介绍了相关的函数模块以及功能顾问在变更请求中的作用。 * **支持项目规划：** 指导学员如何规划日常支持项目活动。 **课程特色：** 本课程不仅提供了关于 SAP 支持票务运作机制的全面见解，更以易于理解的方式进行讲解，确保所有学员都能轻松掌握所学内容。 **免责声明：** SAP 是 SAP AG 在德国及其他许多国家/地区的注册商标。本课程与 SAP 无关。SAP 软件和 SAP GUI 归 SAP 软件所有。Udemy 和讲师均未被授权提供 SAP 访问权限。学员可通过 SAP 官网获取官方练习 SAP 系统的访问权限。
''Disclaimer '' -SAP is a registered trademark of SAP AG in Germany and many other countries. I am not associated with SAP.SAP software and SAP GUI are proprietary of SAP software. Neither Udemy nor me are authorized to provide SAP Access. You can officially get SAP Access to practice on SAP system from SAP's website. Please google "SAP Access" and you can find the URL for the same.DescriptionIn this course, one can learn about the below topicsThe roles and responsibilities of a SAP FICO Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explainedAnd also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.Explained the priority of tickets like P1,P2,P3,P4 and P5.Explained the level of tickets like L1,L2 and L3 based on the criticality.Few samples are provided for the ticketsDifference between the Criticality and the Priority of the ticketsHandling the tickets based on SLAPlanning the daily activities during Support ProjectsChange Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.Related Function Modules and role of a Functional consultant during Change Requests are explained.SAP FICO Sample Support Tickets with SolutionsKnowledge about Change Requests and Sample Change Requests with explanationDetails about service level agreement(SLA)This course not only gives you a thorough insight into how the SAP supporting tickets work but is delivered in such a way that everyone who takes the course will have absolutely no problem in understanding all the topics discussed.
