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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforcetraining/
课程评论：没有评论
**课程名称：** Salesforce Classic 和 Salesforce1 移动版新用户入门培训 **课程概述：** 本课程专为 Salesforce 新手设计，旨在帮助学员全面掌握 Salesforce 平台的核心功能和常用操作，从而提升工作效率和盈利能力。学员将学习到： * **核心功能与常用任务：** 包括搜索、创建记录、运行报告、发送电子邮件、记录电话等。 * **客户关系管理基础：** 重点讲解如何在 Salesforce 平台上执行 CRM 操作。 * **销售生命周期管理：** 涵盖市场营销（客户吸引）、销售（客户获取）和服务（客户留存）的整个流程。 * **市场营销自动化：** 学习如何自定义 Salesforce 实例以自动化和优化市场营销活动，包括活动管理、基于潜在客户的营销、潜在客户来源追踪等。 * **销售管理与赋能：** 掌握团队销售、客户开发以及设置多种销售流程的关键销售管理和赋能技巧。 * **数据分析与报告：** 学习 Salesforce 分析功能，通过报告和仪表板衡量用户采纳率以及市场营销、销售和服务领域的关键指标。 * **Salesforce1 移动版：** 在掌握桌面版核心概念的基础上，学习 Salesforce1 移动界面的使用。 课程以循序渐进的方式，通过实际操作演示，帮助学员从 Salesforce 新手迅速成长为熟练用户。
After Thousands of Udemy Survey ratings for my courses, the students have spoken:"Are you learning valuable information?" 99.6% answered YES"Are the explanations of the concepts clear?" 99.8% answered YES"Is the instructor knowledgeable about the topic?" 99.9% answered YESIf you are new to Salesforce and need a firm understanding of the platform, as a whole, this course is for you. Improve your performance on the Salesforce platform to be more productive, AND profitable. Acquire marketable skills in today's marketplace, and close more deals along the way.This course covers:Core functionality and common tasks, such as searching, creating records, running reports, sending emails, logging calls.Customer Relationship Management Fundamentals as specifically performed on the Salesforce PlatformEncompasses the entire lifecycle of the typical sales process from Marketing (Attract Customers)Sales (Attain Customers)Service (Retain Customers)In this course, I show you and walk you through customizing your own Salesforce instance to automate and optimize your Marketing efforts. We will cover Campaign Management and automation. We'll cover lead-based marketing and discuss lead sources and how to track all of this in Salesforce. Track leads from various channels, such as Email, Web, Phone, Tradeshows, and Social.I demonstrate key Sales Management and Enablement techniques around team-based selling, prospecting, and setting up multiple and varied Sales Processes.Learn Salesforce analytics to measure user adoption, and key metrics for Marketing, Sales and Service through our Reports and Dashboards section.The Salesforce1 Mobile interface is covered as well, once you understand the core concepts of the desktop experience. You'll also find helpful tips sprinkled in, all along the way. Go from Salesforce newbie to ninja in no time!
