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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-service-cloud-practical-tests-100-pass/
课程评论：没有评论
课程名称：Salesforce服务云实用测试 - 100%通过 课程概述：Salesforce认证服务云顾问项目旨在为具有实施Salesforce服务云解决方案经验的顾问设计，主要针对那些在客户面向角色中已有成功经验的学员。学习者需通过Salesforce认证管理员考试，证明其在Salesforce应用程序管理和配置方面的能力。Salesforce认证服务云顾问能够成功设计和实施满足客户业务需求的服务云解决方案，这些解决方案具有可维护性和可扩展性，并有助于长期客户成功。顾问需能够有效地设计和部署支持客户业务流程和要求的解决方案，具有接触中心行业的经验和Salesforce应用程序的专业知识，并能够在客户组织中引导这些解决方案的实施。 Salesforce认证服务云顾问致力于展示其作为云计算实施顾问的专业技能，尤其在接触中心领域。一般而言，顾问需拥有2至5年的高级业务分析师经验，并发展出以下技能： - 管理实施项目的经验 - 强大的分析和解决问题的能力 - 深入了解Salesforce产品线 - 牢固掌握互联网技术和云计算 - 熟悉数据管理和数据库概念 - 理解软件开发生命周期 能力要求： - 设计和实施成功的解决方案 - 预见和降低风险 - 满足和管理客户期望 - 提升客户信任感 - 一贯交付有效的业务解决方案 - 管理解决方案交付和任何发生的问题 - 构建可扩展和可维护的解决方案 - 建立变更管理实践以确保长期解决方案成功 - 故障排除和解决问题 - 优先处理和升级客户问题 总的来说，此课程为希望在Salesforce服务云领域进一步提升技能并获得认证的顾问提供了全面的实践测试与学习机会。
The Salesforce Certified Service Cloud Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The intended audience has proven experience with the administration and configuration of a Salesforce application, as demonstrated through successful completion of the Salesforce Certified Administrator exam. The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. The Salesforce Certified Consultant has 2 to 5 years of experience as a senior business analyst and has developed the skills outlined below:Experience managing implementation projectsStrong analytical and problem-solving skillsDeep knowledge of Salesforce product linesSolid understanding of internet technologies and cloud computingSolid understanding of data management and database conceptsFamiliarity with the software development lifecycleAbility to:Design and implement successful solutionsAnticipate and mitigate riskMeet and manage customer expectationsIncrease customer confidenceConsistently deliver effective business solutionsManage solution delivery and any issues that ariseBuild solutions that are scalable and maintainableSet up change management practices to ensure long-term solution successTroubleshoot and resolve issuesPrioritize and escalate customer issues
