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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-sales-cloud-consultant-6-practice-tests/
课程评论：没有评论
课程名称：Salesforce Sales Cloud Consultant（6个实践测试） 课程概述：Salesforce认证的Sales Cloud顾问能够成功设计和实施符合客户业务需求的Sales Cloud解决方案，这些解决方案具备可维护性和可扩展性，并有助于客户的长期成功。成功的候选人应理解的概念包括：设计满足业务需求的销售和营销解决方案，设计能够最大化用户生产力的应用程序和集成，管理数据并设计分析以跟踪关键的Sales Cloud指标。 考试信息：考试包括60个选择题/多选题和5个不计分问题。考试时间为105分钟（包含不计分问题的时间），通过分数为68%。注册费为200美元，另加当地法律要求的适用税费，重考费为100美元。考试可以在考场或在线监考环境中进行，没有任何纸质或在线材料可供参考。前提条件为持有Salesforce管理员证书。 考试大纲： 1. 销售实践（11%）：评估影响销售指标和业务挑战的因素，描述销售和营销流程。 2. 实施策略（13%）：确定如何促进成功的咨询 engagement（计划、收集需求、设计、构建、测试、部署和文档）。 3. 产品知识应用（18%）：设计从潜在客户到订单的端到端销售流程，讨论销售角色、可见性和访问权限的管理。 4. 潜在客户管理（7%）：解释如何利用活动功能支持销售流程，推荐合适的潜在客户评分方法和资格标准。 5. 账户与联系人管理（11%）：审查账户和联系人记录所有权如何影响相关记录的访问。 6. 机会管理（10%）：确定如何根据不同销售流程需求支持机会场景。 7. 销售生产力与集成（8%）：讨论电子邮件生产力工具的使用案例和集成考虑。 8. 咨询实践（7%）：分析和优先考虑来自客户的有效用例。 9. 销售指标、报告与仪表盘（7%）：确定适当的报告或仪表盘解决方案。 10. 数据管理（8%）：解释Sales Cloud中数据迁移的使用案例和注意事项。 本课程为希望通过Salesforce Sales Cloud认证考试的候选人提供准备和练习，帮助他们掌握必要的知识和技能。
About the Salesforce Sales Cloud ConsultantThe Salesforce Certified Sales Cloud Consultant is able to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. Some examples of concepts the successful candidate should understand include:Design Sales and Marketing solutions to meet business requirements.Design applications and integrations that maximize user productivity.Manage data and design analytics to track key Sales Cloud metrics.About the ExamRead on for details about the Salesforce Certified Sales Cloud Consultant exam.Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions*Time allotted to complete the exam: 105 minutes (time allows for unscored questions)Passing score: 68%Registration fee: USD 200, plus applicable taxes as required per local lawRetake fee: USD 100, plus applicable taxes as required per local lawDelivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. References: No hard-copy or online materials may be referenced during the exam.Prerequisite: Salesforce Administrator credentialNote: When evaluating questions and answers, please consider all currently available features including those available in either Lightning Experience or Salesforce Classic.Exam OutlineSales Practices: 11%Given a scenario, assess the factors that influence sales metrics, Key Performance Indicators (KPIs), and business challenges.Describe common sales and marketing processes and key implementation considerations.Understand when to use Sales Cloud features and related products such as Sales Engagement, Salesforce Inbox, Salesforce Maps, and Sales Cloud Einstein.Implementation Strategies: 13%Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, deploy, and document).Given a scenario, determine appropriate sales deployment considerations.Given a scenario, analyze the success of an implementation project.Application of Product Knowledge: 18%Given a set of requirements, design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order.Given a scenario, differentiate when it is appropriate to include custom application development vs. third-party applications.Describe the appropriate use cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.Discuss the capabilities, use cases, and design considerations for additional features such as territory management and forecasting.Articulate the capabilities, use cases, and design considerations when implementing Opportunity Products, Products, Price Books, and Orders.Describe the implementation considerations of multi-currency and advanced currency management.Lead Management: 7%Explain how Campaign capabilities support the sales process.Given a scenario, recommend appropriate methods for lead scoring and criteria for lead qualification.Discuss the best practices for managing lead data quality in Salesforce.Account and Contact Management: 11%Review how the ownership of Account and Contact records drives access to related records.Explain the various methods for establishing access to Accounts, Person Accounts, Contacts, and Opportunities.Describe the impact of account hierarchy on visibility, maintainability, and reporting.Opportunity Management: 10%Given a set of requirements, determine how to support different sales process scenarios for an Opportunity.Summarize the relationships between sales stages, forecast, and Pipeline Inspection.Sales Productivity and Integration: 8%Discuss use cases and considerations for using email productivity tools, such as Salesforce Inbox and Outlook/Gmail integration.Illustrate the use cases and best practices for using collaboration tools, such as Slack, Quip, Chatter, and mobile solutions.Consulting Practices: 7%Analyze and prioritize valid use cases from a client.Understand the consulting project lifecycle.Sales Metrics, Reports & Dashboards: 7%Determine the appropriate report, dashboard or reporting snapshot solution.Data Management: 8%Explain the use cases and considerations for data migration in Sales Cloud.Given a scenario, analyze the implications of large data sets, transaction volumes, integrations, and moving data between Salesforce and other systems.
