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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-field-service-lightning-consultant-practice-tests/
课程评论：没有评论
课程名称：Salesforce现场服务闪电顾问实践测试 课程概述：本课程专注于Salesforce认证的现场服务闪电顾问考试，包含考试相关的详细信息。该考试由60道多选题/多选题和最多5道不计分的问题组成。考试时间为105分钟，及格分数为63%。注册费用为200美元，重考费用为100美元，具体收费需根据当地法律适用税费。考试可以在测试中心进行监考，或在在线测试环境中进行。在考试期间，不允许参考纸质或在线材料。 课程内容： 1. **管理资源（16%）** - 设置和管理工作人员，确定不同资源类型的设置时机。 - 推荐合适的服务区域和人员，解释时间表与工作订单之间的关系等。 2. **管理工作订单（23%）** - 配置工作订单流程、参数和类型，并分析工作订单行项目的应用。 3. **管理调度与优化（28%）** - 理解现场服务设置，选择合适的服务预约管理方案，评估复杂工作的调度策略等。 4. **配置移动性（10%）** - 评估客户签名过程所需的工具，配置现场服务应用以支持关键业务流程等。 5. **管理库存（8%）** - 确定适合的价格书模型，解释返还订单对象模型和流程。 6. **管理资产（5%）** - 应用程序概念维护和更新资产及其关系。 7. **配置维护计划（5%）** - 推荐适合的维护计划。 8. **权限和共享（5%）** - 理解不同SFS权限集的用例，解释如何与服务资源共享已安排的服务预约。 本课程适合具备Salesforce管理员凭证和Salesforce服务云顾问凭证的学员，要求有实战经验。
About Salesforce Certified Field Service Lightning Consultant ExamRead on for details about the Salesforce Field Service Consultant exam.Content: 60 multiple-choice/multiple-select questions and up to 5 unscored questions*Time allotted to complete the exam: 105 minutes (time allows for unscored questions)Passing score: 63%Registration fee: USD 200, plus applicable taxes as required per local lawRetake fee: USD 100, plus applicable taxes as required per local lawDelivery options: Proctored exam delivered onsite at a testing center or in an online testing environment. References: No hard-copy or online materials may be referenced during the exam.Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credentialExam OutlineThe Salesforce Field Service Consultant exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.Managing Resources: 16%Set up and manage crews.Determine how and when to set up different resource types.Given a scenario, recommend the appropriate Service Territories and their Members.Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.Demonstrate how to use skills, skill levels, and time-based skills.Show how to use operating hours for service resources, accounts, work orders, and booking appointments.Distinguish between field service license types and when to deploy them.Managing Work Orders: 23%Configure Work Order processes, parameters, and Work Types.Given a scenario, choose the appropriate Resource Preferences.Apply Products Required to a Work Order.Analyze how and when to use Work Order Line Items.Illustrate how to configure Work Order Milestones.Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.Managing Scheduling and Optimization: 28%Understand different field service settings for SFS Administrator.Given a scenario, choose the appropriate action to manage a Service Appointment.Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.Decide on the appropriate Schedule Policy to achieve the business requirements.Given a scenario, determine the appropriate option to execute Complex Work in SFS.Explain the difference between a multi-day Service Appointment and a standard Service Appointment.Outline the differences between aerial versus street-level routing.Given a scenario, determine the appropriate dispatch strategy for an organization.Compare different filtering options for the Dispatcher Console.Explain how to set up optimization.Given a scenario, decide the appropriate type of scheduling service to use.Given a scenario, decide the appropriate type of optimization service to use.Understand the usage of Salesforce Field Service for Date Time tracking fields.Configuring Mobility: 10%Assess the requirements and tools needed to execute a customer sign-off process.Given a scenario, configure the Field Service app to support key business processes.Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.Understand the available SFS Mobile settings.Managing Inventory: 8%Given business requirements, distinguish the appropriate price book model for products consumed.Given business requirements, justify which define the applicable inventory model.Explain the Return Order object model and process.Managing Assets: 5%Apply procedural concepts to maintain and update assets and asset relationships.Configuring Maintenance Plans: 5%Given a scenario, recommend the appropriate maintenance plan.Permissions and Sharing: 5%Understand use cases for different types of SFS permission sets.Explain how scheduled Service Appointments are shared with service resources.Understand the differences between user territories and service territories.
