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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-strategy-designer-test-qa/
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**课程名称：** Salesforce 认证策略设计师考试准备 **课程概述：** 本课程旨在帮助您为 Salesforce 认证策略设计师考试做好充分准备。考试认证那些在以下领域拥有知识、技能和经验的个人： * **引导发现、研究和设计工作：** 旨在为产品创造共同的愿景和方向。 * **促进客户旅程的创建：** 从构思到完成，全程参与客户旅程的设计。 * **将业务需求与 Salesforce 产品或服务的终端用户体验相结合。** * **倡导设计质量和愿景一致性：** 在解决方案建议中，确保设计质量和整体愿景的统一。 * **识别和构建问题：** 将业务问题转化为用户/人的问题，并进行有效定义。 * **应用设计思维方法：** 运用设计思维全流程解决问题。 * **领导设计工作和实施的优先级设定与聚焦。** * **利用其他角色与技能：** 了解何时需要咨询视觉识别、业务和技术等相邻领域的专家。 * **对齐利益相关者共识：** 围绕愿景建立利益相关者的一致性，简洁地展示想法，并通过创意解决异议，说服批评者。 **通过创造价值，Salesforce 认证策略设计师能够围绕组织形成共识，并指导系统级解决方案的设计，以实现期望的业务和用户成果。** 候选人应专注于重要而非紧急的事项，并通过有形和无形/关系型工作的结合交付成果。 **考试大纲：** * 价值设计 * 工具与制品 * 无形交付物 * 利用相邻角色/技能
Are you ready to prepare for the Salesforce Certified Strategy Designer exam ?The Salesforce Certified Strategy Designer Exam is for individuals who want to demonstrate their knowledge, skills, and experience in the following areas.Guiding discovery, research, and design efforts to create a common vision and direction for a productFacilitating the creation of customer journeys from inception to completionAligning business needs with the end-user experience of a Salesforce product or serviceAdvocating for design quality and vision alignment within a solution recommendationIdentifying and framing problems (for example, from business problems to user/human problems)Applying design thinking methodologyLeading prioritization and focus of design efforts and implementationLeveraging other roles, and knowing when to consult with experts in adjacent skills such as visual identity, business, and technologyAligning stakeholders around a vision; presenting ideas simply, bringing creative problem-solving to resolve objections, and persuading criticsSalesforce Certified Strategy Designer candidates create value by aligning an organization around and directing the design of systems-level solutions toward desired business and user outcomes. Candidates should be able to focus on what is important, not urgent, and deliver results through a combination of tangible and intangible/relational work.Exam Outline:-Value DesignTools and ArtifactsIntangible DeliverablesLeveraging Adjacent Roles/Skills
