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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-service-cloud-consultant-practice-exam-z/
课程评论：没有评论
课程名称：Salesforce 认证服务云顾问模拟考试 课程概述：通过本课程，学员可以通过模拟实际考试的全面问题练习，获取Salesforce服务云顾问认证。该课程涵盖大量与实际考试相关的问题，帮助学员显著提高考试通过率，并提供每个问题的概念性解释。使用过该考试的专业人士给予了极高的反馈，许多人均顺利通过考试。问题已根据最新考试版本进行了更新。课程包含3个模拟考试，每个模拟考试有60个问题，总共有180个问题，所有问题均为多选题。每个问题后均附有解释，帮助学员更好地理解相关概念。实际考试的通过率为67%，模拟考试同样设定了此通过率，以提供准确的考试分析。 考试大纲： - 行业知识：12% - 实施策略：14% - 服务云解决方案设计：20% - 知识管理：8% - 客户接入和互动渠道：15% - 案件管理：18% - 联系中心分析：8% - 集成：5% 内容：60道多项选择题，以及最多五道不计分的问题。 考试时间：105分钟（时间包含不计分问题）。 通过分数：67%。
Get certified with Salesforce Service Cloud Consultant certification by practicing an exhaustive list of Questions simulating actual exam questions and pattern, which enhance your pass percentage in the exam tremendously along with providing conceptual explanations for each questions. All questions provide actual exam level experience. Professionals who have used the exams have provided excellent feedback and were able to pass the exam with flying colors. Questions have been updated with latest release exams as well.The Course consists of 3 Practice Exams. Each Practice Exam has 60 Questions each making a total of 180 questions for 3 practice Exams. Questions have multiple choices. Explanations have been provided for respective questions to provide better clarity on concepts as well. The pass percentage for the actual exam is 67 percent. The same has been provided for the 3 Practice questions to provide accurate analysis for the exam. Below is the Exam Outline:Industry Knowledge: 12%Implementation Strategies: 14%Service Cloud Solution Design: 20%Knowledge Management: 8%Intake and Interaction Channels: 15%Case Management: 18%Contact Center Analytics: 8%Integrations: 5%Content: 60 multiple-choice questions and up to five non-scored questionsTime allotted to complete the exam: 105 minutes (time allows for unscored questions)Passing score: 67%
