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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-service-cloud-consultant-exam/
课程评论：没有评论
课程名称：Salesforce认证服务云顾问 [WI25] 课程概述：Salesforce认证的服务云顾问负责设计和部署解决方案，以支持客户的业务流程和需求，善于使用Salesforce应用程序。顾问具有利用服务云功能设计解决方案的经验，并能够在客户组织内部领导这些解决方案的实施。该顾问应具备呼叫中心行业经验和Salesforce应用程序的专业知识，能够在常见客户场景中实施多种应用程序。 Salesforce认证服务云顾问旨在展示其作为云计算实施顾问的专业知识，专注于呼叫中心领域。符合条件的顾问通常具有2到5年的高级业务分析师经验，并发展如下技能： - 项目实施管理经验 - 强大的分析和解决问题的能力 - 深入的Salesforce产品线知识 - 互联网技术和云计算的扎实理解 - 数据管理和数据库概念的全面理解 - 熟悉软件开发生命周期 考试权重： - 行业知识：10% - 实施策略：15% - 服务云解决方案设计：16% - 知识管理：9% - 互动渠道：10% - 案例管理：15% - 呼叫中心分析：5% - 集成和数据管理：5% - 服务控制台：15% 本练习测试附有正确答案的详细解释，不留混淆或错误答案的余地。完成这些测试集后，您将有信心考取认证！
A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. The Salesforce Certified Consultant has 2 to 5 years of experience as a senior business analyst and has developed the skills outlined below:Experience managing implementation projectsStrong analytical and problem-solving skillsDeep knowledge of Salesforce product linesSolid understanding of internet technologies and cloud computingSolid understanding of data management and database conceptsFamiliarity with the software development lifecycleExam weightage- Industry Knowledge: 10%- Implementation Strategies: 15%- Service Cloud Solution Design: 16%- Knowledge Management: 9%- Interaction Channels: 10%- Case Management: 15%- Contact Center Analytics: 5%- Integration and Data Management: 5%- Service Console: 15%This practice test comes with proper explanation of the correct answer leaving no room for confusion or wrong answers.Complete these sets of test and then go ahead and nail the Certification!
