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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-field-service-consultant-wi25/
课程评论：没有评论
课程名称：Salesforce认证现场服务顾问 (WI25) 课程概述：Salesforce认证现场服务顾问课程专为具有Salesforce服务云和Salesforce现场服务实施经验的顾问设计。该课程的目标是帮助顾问设计和部署支持客户业务流程和需求的解决方案，利用Salesforce现场服务产品、管理包和Salesforce现场移动应用程序。参加者需要具备现场服务行业经验、移动解决方案专长以及对Salesforce核心对象模型的深入理解。 Candidates are expected to have: - 现场服务生命周期的理解能力 - 能区分Salesforce产品线（如服务云、移动、平台、销售云、Salesforce现场服务、体验和知识） 设计可扩展和可维护的Salesforce现场服务解决方案，包括： - 调度与优化 - 资源管理 - 资产管理 - 库存管理 - 工单与服务预约生命周期管理 - 合同、权利和保修管理 - 移动使用案例 - 服务报告 - 维护计划 考试候选人可能需要的支持： - 复杂的调度/路线优化 - 服务区规划和管理最佳实践 考试候选人不需要掌握的内容： - 第三方系统集成 - 自定义代码（如Apex、Lightning Web Components） - 车队优化 - 移动设备部署（MDM设备策略） 考试大纲： Salesforce现场服务顾问考试测量候选人在以下目标方面的知识和技能： - 资源管理：16% - 工单管理：23% - 调度与优化管理：28% - 移动配置：10% - 库存管理：8% - 资产管理：5% - 维护计划配置：5% - 权限和共享：5% 该课程非常适合希望在现场服务交付和客户管理领域深化知识的专业人士。
The Salesforce Certified Field Service Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service. A Salesforce Certified Field Service Consultant designs and deploys solutions that support customer business processes and requirements using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model. The Salesforce Certified Field Service Consultant candidate has the experience, skills, knowledge, and abilities outlined below:Understand the field service lifecycleDifferentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Salesforce Field Service, Experience, Knowledge)Build Salesforce Field Service solutions that are scalable and maintainable:Scheduling and optimizationResource managementAsset managementInventory managementWork Order and Service Appointments lifecycle managementContracts, entitlements, and warrantiesMobility (mobile flow use cases)Service reportingMaintenance plansA candidate for this exam will likely need assistance with:Complex schedule/route optimizationService territories planning and management best practicesA candidate for this exam is not expected to know or do the following:Integration with third-party systemsCustom code such as Apex, Lightning Web ComponentsFleet optimizationMobile deployment (MDM device strategy)Exam OutlineThe Salesforce Field Service Consultant exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.> Managing Resources: 16%> Managing Work Orders: 23%> Managing Scheduling and Optimization: 28%> Configuring Mobility: 10%> Managing Inventory: 8%> Managing Assets: 5%> Configuring Maintenance Plans: 5%> Permissions and Sharing: 5%
