|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-business-analyst-practice-questions/
课程评论：没有评论
课程名称：Salesforce认证业务分析师实践题 课程概述：Salesforce认证业务分析师证书旨在认可能够有效收集业务需求、与利益相关者合作，并支持开发推动业务结果的Salesforce解决方案的专业人士。该证书适用于在Salesforce生态系统中有业务分析师工作经验的个人。 适合人群：该考试面向以下人员： - 密切与利益相关者合作，识别业务需求并在Salesforce环境中提供价值。 - 在特定行业或职能领域拥有专业知识。 - 利用Salesforce工具（如Sales Cloud、Marketing Cloud等）支持业务流程。 典型职位包括： - 业务分析师 - 业务系统分析师 - 顾问 - 产品负责人 - 平台经理 - CRM经理 - 业务流程专员 - Salesforce管理员 候选人经验及技能： - 推荐经验：2年以上业务分析师工作经验，成功进行业务流程改进；2年以上Salesforce平台的实际操作经验。 - 知识领域：了解Salesforce实施生命周期，熟悉Salesforce最佳实践和行业通用流程。 - 技能与能力：与关键利益相关者进行探索与规划，绘制业务流程，撰写用户故事，明确需求，清晰地与业务和技术听众沟通，分析问题并评估Salesforce能力，为解决方案提供建议。 候选人可能需要帮助的方面： - 处理利益相关者的分歧 - 优先排序业务需求和测试工作 - 推动采用和启用 考生不需要期望的角色： - 主导变更管理或项目管理活动 - 建立投资回报模型或编写自定义代码 - 设计技术解决方案或长期管理Salesforce - 处理法律或合规责任 考试详情： - 问题数量：60道多项选择题，最多含5道不计分的问题 - 时间：105分钟 - 及格分数：72% - 发布版本：与2025年冬季版本一致 - 考试费用：200美元（加税）；重考费为100美元 - 考试形式：现场或在线监考 - 参考资料：考试期间不允许使用 考试大纲： Salesforce认证业务分析师考试考察候选人在以下目标相关的知识和技能。候选人应具备作为Salesforce业务分析师的实际经验，并能展示每个功能的应用： 1. 客户发现（17%） 2. 与利益相关者的合作（23%） 3. 业务流程映射（12%） 4. 需求（18%） 5. 用户故事（18%） 6. 开发支持和用户验收（12%） 总结：该课程为希望获得Salesforce认证业务分析师证书的专业人士提供了系统的知识与实践题，帮助他们掌握关键技能，支持业务分析的成功实施。
About the Salesforce Certified Business Analyst CredentialThe Salesforce Certified Business Analyst credential recognizes professionals who can effectively gather business requirements, collaborate with stakeholders, and support the development of Salesforce solutions that drive business outcomes. This certification is intended for individuals with prior experience working as a Business Analyst within the Salesforce ecosystem.Who Should Take This ExamThis credential is for individuals who:Work closely with stakeholders to identify business needs and deliver value in Salesforce environmentsHave domain experience in a specific industry or functionUse Salesforce tools like Sales Cloud, Marketing Cloud, and others to support business processesTypical job titles may include:Business AnalystBusiness Systems AnalystConsultantProduct OwnerPlatform ManagerCRM ManagerBusiness Process SpecialistSalesforce AdministratorCandidate Experience and SkillsRecommended Experience:2+ years as a Business Analyst, with proven success in business process improvement2+ years of hands-on experience with the Salesforce PlatformKnowledge Areas:Understanding of the Salesforce implementation lifecycleFamiliarity with Salesforce best practices and common industry processesTechniques for requirements gathering, process mapping, and stakeholder facilitationSkills and Abilities:Conduct discovery and planning with key stakeholdersMap business processes, write user stories, and define requirementsCommunicate clearly with both business and technical audiencesAnalyze problems and evaluate Salesforce capabilities to recommend solutionsFacilitate collaboration and act as a bridge between business and technical teamsStrong candidates are able to:Adjust communication styles based on audienceBuild trust with stakeholdersBreak down complex problems into actionable stepsRecommend Salesforce features aligned with business goalsWhat Candidates May Need Help WithNavigating stakeholder disagreementsPrioritizing business needs and testing effortsDriving adoption and enablementNot Expected for This RoleCandidates are not expected to:Lead change management or project management activitiesBuild ROI models or write custom codeDesign technical solutions or administer Salesforce long-termHandle legal or compliance responsibilitiesExam DetailsNumber of questions: 60 multiple-choice, with up to 5 unscored questionsTime: 105 minutesPassing score: 72%Release version: Aligns with Winter '25 releaseCost: $200 USD (plus tax); retake fee is $100 USDDelivery: Proctored onsite or onlineReference materials: Not allowed during the examPrerequisites: NoneNote: Some exams may include unscored questions for research purposes. These do not impact your score and are included within the time limit.Exam OutlineThe Salesforce Certified Business Analyst Exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Business Analyst and can demonstrate the application of each of the features/functions below.Customer Discovery: 17%Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.Discover how a customer is leveraging existing products to establish the current state.Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.Apply the implementation lifecycle for planning business analysis activities.Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.Collaboration with Stakeholders: 23%Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.Explain how to move from current state analysis to an agreed future state design.Given a scenario, manage competing priorities to obtain stakeholder consensus.Business Process Mapping: 12%Demonstrate how to define the scope of a complex business process and break it down into manageable steps.Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.Document business processes in a version controlled repository to manage scope.Requirements: 18%Understand the differences between scope, requirements and user stories.Engage stakeholders to identify, validate, and prioritize requirements.Document requirements in a version controlled repository to manage scope.User Stories: 18%Understand the components of a user story to perform thorough analysis.Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.Document user stories in a version controlled repository to manage scope.Development Support and User Acceptance: 12%Support and validate project delivery to ensure the solution meets the requirements.Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.
