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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-business-analyst-exam-questions/
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课程名称：Salesforce认证商业分析师考试题库 课程概述：Salesforce认证商业分析师证书专为具有Salesforce经验和扎实业务分析理解的专业人士而设计。该认证适合擅长识别商业需求、收集需求并与利益相关者合作开发Salesforce解决方案以推动业务改进的个人。 受众描述：Salesforce认证商业分析师与利益相关者合作，了解业务需求和客户环境，利用Salesforce平台（包括Sales Cloud和Marketing Cloud）推动业务增强。这些专业人士通常在特定行业或领域中拥有经验，为其组织提供Salesforce解决方案。 成功的候选人具备收集需求、映射流程、编写用户故事、验证解决方案、进行用户验收测试以及主持研讨会等业务实践的实践经验。他们应用Salesforce业务分析最佳实践，促进业务与开发团队之间的合作，理解各种软件开发生命周期(SDLC)方法。 要求的经验：候选人需具备两年作为商业分析师的经验，且有成功领导和交付流程改进的记录。此外，还需有两年在Salesforce平台工作的经验。 知识、技能和能力： - 知识：熟悉Salesforce实施生命周期，了解Salesforce环境中的最佳实践，具有行业特定经验，掌握促进与文档技术。 - 技能：能够规划涉及关键利益相关者的发现活动，熟练映射业务流程、收集需求并编写用户故事。能够与不同层级的业务和技术利益相关者进行有效沟通，具备强大的分析和解决问题的能力。 - 能力：能够调整沟通策略以吸引不同受众，作为关键利益相关者的可信顾问，能够将复杂流程分解为可管理的部分，根据解决方案设计评估和推荐Salesforce功能。 候选人可能遇到的挑战：管理利益相关者冲突、设计和实施业务解决方案、设定业务优先级、监督用户验收测试以及支持采用和赋能计划。 考试信息： - 考试格式：60道选择题，加最多5道不计分题。 - 考试时间：105分钟。 - 及格分数：72%。 - 注册费：200美元，加适用税费；重考费：100美元，加适用税费。 - 参考资料：考试期间不允许使用纸质或在线材料。 - 先决条件：无。 考试大纲概述： 1. 客户发现（17%） 2. 与利益相关者的合作（23%） 3. 业务流程映射（12%） 4. 需求（18%） 5. 用户故事（18%） 6. 开发支持和用户验收（12%） 适合人群：本课程面向有意获得Salesforce认证的商业分析师，以及希望验证其技能的专业人士。如果您具有实际的Salesforce经验并希望首次尝试通过考试，本课程将提供针对性的实践。对于正在转向Salesforce的商业分析师，本课程将提供Salesforce特定概念和最佳实践的深入内容，确保充分的考试准备。课程还提供现实的模拟测试和考试重点材料，以帮助提升自信心并支持您的认证成功。
Salesforce Certified Business Analyst Credential OverviewThe Salesforce Certified Business Analyst credential is tailored for professionals with Salesforce experience and a solid understanding of business analysis. This certification is for individuals skilled in identifying business needs, gathering requirements, and collaborating with stakeholders to develop Salesforce solutions that drive business improvements.Audience Description: Salesforce Certified Business AnalystA Salesforce Certified Business Analyst collaborates with stakeholders to understand business requirements and customer environments, driving enhancements using the Salesforce Platform, including Sales Cloud, Marketing Cloud, and more. These professionals typically have experience within a specific industry or domain, supporting their organization with Salesforce solutions.Successful candidates have hands-on experience with business practices such as gathering requirements, mapping processes, writing user stories, validating solutions, conducting user acceptance testing, and facilitating workshops. They apply Salesforce business analysis best practices, foster collaboration between business and development teams, and understand various software development lifecycle (SDLC) approaches.Experience Required for Salesforce Certified Business AnalystTwo years of experience as a Business Analyst, with a proven track record of leading and delivering process improvements.Two years of experience working with the Salesforce Platform.Knowledge, Skills, and AbilitiesKnowledge:Familiarity with the Salesforce implementation lifecycle.Understanding of best practices within a Salesforce environment.Industry-specific experience.Proficiency in facilitation and documentation techniques.Skills:Ability to plan discovery activities involving key stakeholders.Proficient in mapping business processes, gathering requirements, and writing user stories.Effective communication with both business and technical stakeholders across various levels.Strong analytical and problem-solving abilities.Abilities:Adapt communication strategies to engage with diverse audiences.Act as a trusted advisor to key stakeholders.Break down complex processes into manageable components.Evaluate and recommend Salesforce features as part of solution design.Challenges a Candidate Might Encounter:Managing stakeholder conflicts.Designing and implementing business solutions.Setting business priorities.Overseeing user acceptance testing.Supporting adoption and enablement initiatives.What the Candidate is Not Expected to Know or Do:Change management or project management tasks.Calculating return on investment (ROI).Developing custom code or technical solutions.Administering tools or managing product ownership.Handling legal and compliance matters.Typical Job Roles for Salesforce Certified Business Analyst Candidates:Business AnalystConsultantBusiness Systems AnalystProduct OwnerPlatform ManagerCRM ManagerBusiness Process SpecialistBusiness Operations ManagerSalesforce AdministratorBusiness Excellence LeaderAbout the ExamFormat: 60 multiple-choice questions, plus up to five non-scored questions.Time Allotted: 105 minutes.Passing Score: 72%.Registration Fee: US$200, plus applicable taxes.Retake Fee: US$100, plus applicable taxes.References: No hard-copy or online materials allowed during the exam.Prerequisite: None required.Note: Consider all current Salesforce features, including those in Lightning Experience and Salesforce Classic, when answering questions.Exam OutlineThe Salesforce Certified Business Analyst Exam evaluates knowledge and skills across the following objectives:1. Customer Discovery (17%)Define the scope of Salesforce projects by understanding business strategies, goals, and challenges.Identify how customers use existing products to assess current states.Explain Business Analyst roles across different implementation lifecycle phases.Apply the implementation lifecycle for business analysis planning.Analyze customer environments to identify opportunities and constraints.Align Salesforce capabilities with business needs to recommend solutions.2. Collaboration with Stakeholders (23%)Plan discovery activities tailored to stakeholders to analyze business needs.Identify and build relationships with key stakeholders as a trusted advisor.Choose effective techniques for eliciting business needs.Transition from current state analysis to future state design.Manage competing priorities and achieve stakeholder consensus.3. Business Process Mapping (12%)Define and break down complex business processes into manageable steps.Analyze and document processes to elicit requirements and engage stakeholders.Maintain business process documentation in a version-controlled repository.4. Requirements (18%)Distinguish between scope, requirements, and user stories.Identify, validate, and prioritize requirements with stakeholders.Document requirements in a version-controlled repository.5. User Stories (18%)Understand user story components for thorough analysis.Write acceptance criteria that clearly convey requirements.Maintain user stories in a version-controlled repository.6. Development Support and User Acceptance (12%)Support and validate project delivery to ensure alignment with requirements.Facilitate user acceptance testing (UAT) to confirm solution effectiveness.Who This Course Is For:This course is for aspiring Salesforce Business Analysts seeking certification and career growth. It's also ideal for professionals who want to validate their skills with the Salesforce Certified Business Analyst credential. If you have hands-on Salesforce experience and aim to pass the exam on your first attempt, this course offers the targeted practice you need. Business analysts transitioning to Salesforce will benefit from focused content on Salesforce-specific concepts and best practices, ensuring thorough exam preparation. With realistic practice tests and exam-focused materials, this course aims to build your confidence and support your certification success.
