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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-business-analyst-exam-prep-questions/
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课程名称：Salesforce认证业务分析师考试准备 课程概述： Salesforce认证业务分析师项目旨在为具有Salesforce经验和深入业务分析理解的个人提供认证。该认证的候选人能够识别业务需求、收集需求，并与利益相关者紧密合作，为开发Salesforce解决方案做出贡献，从而推动业务改进。 受众描述： Salesforce认证业务分析师负责通过与利益相关者合作，了解业务需求和客户环境，从而推动业务改进。这些专业人员通常在特定行业或领域中拥有经验，利用Salesforce平台（如销售云、市场云等）支持其组织。 成功的候选人具有标准业务实践经验，如收集需求、映射业务流程、编写用户故事、验证解决方案、进行用户验收测试，并举办线上和线下研讨会。他们擅长应用Salesforce业务分析最佳实践，促进业务和开发团队之间的合作，理解各种软件开发生命周期方法。 所需经验： Salesforce认证业务分析师通常具有： - 两年业务分析师经验，能够成功领导并交付业务流程改进。 - 两年使用Salesforce平台的经验。 知识、技能和能力： 知识： - 熟悉Salesforce实施生命周期。 - 理解Salesforce环境中的最佳实践。 - 拥有特定行业经验。 - 掌握促进和文档技巧。 技能： - 根据关键利益相关者的参与计划发现活动。 - 精通映射业务流程、收集需求和编写用户故事。 - 与各层级的业务和技术利益相关者有效沟通。 - 展现强大的分析和解决问题的能力。 能力： - 调整沟通和影响策略，有效与不同受众互动。 - 成为关键利益相关者的可信顾问。 - 将复杂的业务流程分解为更易管理的部分。 - 评估和推荐Salesforce功能，作为解决方案设计的一部分。 候选人可能遇到的挑战： - 管理利益相关者冲突。 - 设计和实施业务解决方案。 - 确定业务优先级。 - 监督用户验收测试。 - 支持采纳和启用工作。 候选人不需要了解或做的事情： - 变更管理或项目管理。 - 计算投资回报率（ROI）。 - 开发自定义代码或技术解决方案。 - 管理工具或处理产品所有权。 - 处理法律和合规事务。 典型工作角色： - 业务分析师 - 顾问 - 业务系统分析师 - 产品负责人 - 平台经理 - CRM经理 - 业务流程专家 - 业务运营经理 - Salesforce管理员 - 业务卓越领导者 考试信息： - 考试包含60道选择题，以及最多五道未计分题。 - 考试时间为105分钟，包括未计分问题的时间。 - 及格分数为72%。 - 报名费用为200美元，外加根据当地法规的适用税费。 - 如果需要重考，费用为100美元，外加适用税费。 - 考试中不允许使用纸质材料或在线资料。 考试大纲： Salesforce认证业务分析师考试衡量候选人在以下领域的知识和技能： - 客户发现（17%） - 与利益相关者的协作（23%） - 业务流程映射（12%） - 需求（18%） - 用户故事（18%） - 开发支持与用户验收（12%） 综上所述，本课程为准备Salesforce认证业务分析师考试的学习者提供了全面的知识基础和实践技能，使其能够在Salesforce环境中有效地分析业务需求和支持项目交付。
About the Salesforce Certified Business Analyst CredentialThe Salesforce Certified Business Analyst program is designed for individuals with experience in Salesforce and a strong understanding of business analysis. Candidates for this certification are skilled in identifying business needs, gathering requirements, and working closely with stakeholders to contribute to the development of Salesforce solutions that drive business improvements.Audience Description: Salesforce Certified Business AnalystA Salesforce Certified Business Analyst is responsible for driving business enhancements by collaborating with stakeholders to understand both business requirements and the customer environment. These professionals typically have experience working within a specific industry or domain and supporting their organization through the use of the Salesforce Platform, such as Sales Cloud, Marketing Cloud, and others.Successful candidates have experience in standard business practices such as gathering requirements, mapping business processes, writing user stories, validating solutions, conducting user acceptance testing, and facilitating both virtual and in-person workshops. They are adept at applying Salesforce business analysis best practices, promoting collaboration between business and development teams, and understanding various software development lifecycle approaches.Experience Required for Salesforce Certified Business AnalystThe Salesforce Certified Business Analyst typically has:Two years of experience as a Business Analyst, with proven success in leading and delivering business process improvements.Two years of experience working with the Salesforce Platform.Knowledge, Skills, and AbilitiesKnowledge:Familiar with the Salesforce implementation lifecycle.Understands best practices within a Salesforce environment.Has industry-specific experience.Skilled in facilitation and documentation techniques.Skills:Can plan discovery activities based on the involvement of key stakeholders.Proficient in mapping business processes, gathering requirements, and writing user stories.Communicates effectively with both business and technical stakeholders across different organizational levels.Demonstrates strong analytical and problem-solving abilities.Abilities:Adapts communication and influence strategies to engage effectively with various audiences.Acts as a trusted advisor for key stakeholders.Breaks down complex business processes into more manageable parts.Evaluates and recommends Salesforce features as part of solution design.Challenges a Candidate Might Encounter:Managing stakeholder conflicts.Designing and implementing business solutions.Setting business priorities.Overseeing user acceptance testing.Supporting adoption and enablement initiatives.What the Candidate is Not Expected to Know or Do:Change management or project management.Calculating return on investment (ROI).Developing custom code or technical solutions.Administering tools or handling product ownership.Dealing with legal and compliance matters.Typical Job Roles for Salesforce Certified Business Analyst Candidates:Business AnalystConsultantBusiness Systems AnalystProduct OwnerPlatform ManagerCRM ManagerBusiness Process SpecialistBusiness Operations ManagerSalesforce AdministratorBusiness Excellence LeaderAbout the ExamHere are the key details for the Salesforce Certified Business Analyst Exam:The exam consists of 60 multiple-choice questions, along with up to five non-scored questions.You will have 105 minutes to complete the exam, which includes time for the non-scored questions.A passing score is set at 72%.The registration fee for the exam is US$200, plus applicable taxes based on local regulations.If you need to retake the exam, the fee is $100, plus any applicable taxes.References: No hard-copy or online materials are allowed during the exam.Prerequisite: There are no prerequisites for taking this exam.Note: When answering questions, consider all current Salesforce features, including those available in both Lightning Experience and Salesforce Classic.Exam OutlineThe Salesforce Certified Business Analyst Exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Business Analyst and can demonstrate the application of each of the features/functions below.Customer Discovery: 17%Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.Discover how a customer is leveraging existing products to establish the current state.Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.Apply the implementation lifecycle for planning business analysis activities.Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.Collaboration with Stakeholders: 23%Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.Explain how to move from current state analysis to an agreed future state design.Given a scenario, manage competing priorities to obtain stakeholder consensus.Business Process Mapping: 12%Demonstrate how to define the scope of a complex business process and break it down into manageable steps.Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.Document business processes in a version controlled repository to manage scope.Requirements: 18%Understand the differences between scope, requirements and user stories.Engage stakeholders to identify, validate, and prioritize requirements.Document requirements in a version controlled repository to manage scope.User Stories: 18%Understand the components of a user story to perform thorough analysis.Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.Document user stories in a version controlled repository to manage scope.Development Support and User Acceptance: 12%Support and validate project delivery to ensure the solution meets the requirements.Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.
