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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-b2b-solution-architect-questions/
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**课程总结：Salesforce认证B2B解决方案架构师考试** 本课程旨在帮助专业人士掌握Salesforce B2B解决方案架构师认证所需的知识和技能，专注于设计和管理多云B2B解决方案，从而为客户创造显著的商业价值。课程内容涵盖多种Salesforce产品，包括B2B商业、销售云、服务云、市场云、Pardot、收入云、Field Service、Einstein Automate、Experience Cloud、Tableau CRM和MuleSoft等。 **课程目标：** - 理解客户业务及其集合身份，建立统一的客户视图。 - 增强多云客户体验内的交易数据能力，并确保交易数据的一致性与完整性。 - 从多个企业架构的视角提供指导，实现战略业务价值。 **课程对象：** 该课程适合拥有4至5年解决方案架构师经验的专业人士，学员需要能够： - 将业务需求和技术实施进行有效连接。 - 主导需求收集讨论并确定第三方系统在客户流程中的角色。 - 向商业导向的受众传达技术解决方案架构。 **考试信息：** - 考试内容：60道多选/多项选择题及4道未计分项目。 - 考试时间：120分钟。 - 及格分数：58%。 - 注册费用：400美元，另加适用税费。 - 重新考试费用：200美元，另加适用税费。 **考试大纲：** 1. **发现与客户成功（25%）**：记录和阐述客户的商业需求与愿景，定义未来的架构蓝图。 2. **数据治理与集成（26%）**：定义复杂数据架构中的数据流、连接方法及数据关系，设计共享与可见性模型。 3. **设计（29%）**：基于收集的信息确定功能与技术解决方案，评估并推荐设计选项及其风险。 4. **交付（12%）**：平衡资源与努力，确保明确的业务需求理解和有效交付。 5. **运营解决方案（8%）**：确保利益相关者能够管理已实施的解决方案，促进B2B多云解决方案的采纳。 本课程旨在帮助学员掌握通过技术架构推动业务转型的核心能力，并为顺利通过认证考试提供全面支持。
About the Salesforce B2B Solution Architect CredentialThe Salesforce B2B Solution Architect certification targets professionals with the knowledge, skills, and experience to architect and manage multi-cloud B2B solutions that deliver significant business value to customers. Achieving business value through design, planning, and delivery requires familiarity with various Salesforce products, including but not limited to B2B Commerce, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Revenue Cloud, Salesforce Field Service, Einstein Automate, Experience Cloud, Tableau CRM, and MuleSoft. These competencies support four essential outcomes for multi-cloud experiences:Model customers through their businesses, subsidiaries, and collective identities.Identify customers with a unified customer view across all records.Enhance transactional data capabilities (sales, service, marketing, commerce) within a multi-cloud customer experience.Ensure transactional data consistency and cardinality while maintaining a unified customer view in a multi-cloud environment.This certification confirms that a B2B Solution Architect can provide guidance from various enterprise architecture perspectives to develop solutions that generate strategic business value, encompassing:Business Leadership: Guide organizations through a multi-cloud solution journey focused on unique customer experiences.Delivery Excellence: Promote successful outcomes by recommending multi-cloud implementation strategies and best practices aligned with Salesforce Customer 360 Vision and Platform.Technical Leadership: Select appropriate multi-cloud product features that align with a company's vision and business objectives.Audience Description: Salesforce Certified B2B Solution ArchitectThe Salesforce B2B Solution Architect typically has 4-5 years of experience as a Solution Architect and is well-versed in the Salesforce products mentioned above. Candidates should be able to:Bridge business needs with technical implementations to achieve customer value.Lead and direct requirements-gathering discussions.Determine the role of third-party systems in customer processes and data requirements.Communicate technical solution architecture details to a business-oriented audience.Support the overall vision for business solutions.Advise customers and implementation teams on best practices and important considerations.Develop customer experience solutions through prioritized use cases and confirmed success criteria.Establish a common language for describing multi-cloud use cases and their implementation.Design end-state solution architectures while offering customers options and phased approaches to reach that state.Guide implementation teams on multi-cloud integration best practices and testing scenarios.Integrate suitable technology into the designed architecture.Oversee the delivery of the architected solution, adjusting plans as necessary during implementation.About the ExamDetails about the Salesforce B2B Solution Architect Exam are as follows:Content: 60 multiple-choice/multiple-select questions and four non-scored items.Time: 120 minutes.Passing Score: 58%.Registration Fee: $400, plus applicable taxes.Retake Fee: $200, plus applicable taxes.Delivery Options: Proctored exam available onsite at testing centers or online proctored environments.References: No hard copy or online materials can be used during the exam.Prerequisite: Salesforce Certified Application Architect Certification, including:Platform App BuilderPlatform Developer IData ArchitectSharing and Visibility ArchitectThis certification is suitable for professionals aiming to pass the exam on their first attempt and establish themselves as skilled architects of transformative B2B multi-cloud solutions.Exam OutlineThe Salesforce B2B Solution Architect Exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience with B2B Commerce, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Revenue Cloud, Salesforce Field Service, Einstein Automate, Experience Cloud, Tableau CRM, and MuleSoft, and should be able to demonstrate knowledge and expertise in each of the areas below.Discovery and Customer Success: 25%Given a scenario in which a customer wants a B2B multi-cloud solution, document and articulate the business needs, value, and vision of the customer to support their desired business outcomes.Given the identified business needs, vision, and current customer landscape, define the future blueprint architecture of a B2B multi-cloud Salesforce solution in order to define the product roadmap.Given that a future blueprint architecture has been agreed upon, define the incremental steps necessary to reach the recommended future end state that supports business outcomes.Data Governance and Integration: 26%Given a complex data architecture, define the data flows across systems, the methods and techniques to connect systems, and the relationship each system has to the data it contains.Given the current architecture, define the strategy to migrate data, and synchronize data across systems to support a multi-cloud B2B solution.Given existing customer personas and the defined business requirements, design and map a sharing and visibility model for a B2B multi-cloud Salesforce solution.Given customer expectations around data volumes, provide governance to satisfy business requirements.Design: 29%Given information gathered during discovery, define the functional and technical solution, in line with Salesforce standards, keeping the business value and objectives in mind.Given a set of business requirements, recommend an appropriate Salesforce multi-cloud or AppExchange solution.Given a scenario, identify design options and their associated risks, assess their level of criticality, and recommend the solution that most accurately meets the specified functional and nonfunctional requirements.Given a scenario in which the design document is being shared, facilitate final acceptance from stakeholders by ensuring any concerns raised are adequately addressed.Given a defined future state B2B multi-cloud solution architecture alongside business requirements, choose the preferred method for integrating data across different clouds.Delivery: 12%When planning a B2B multi-cloud set of orgs and environments, define appropriate strategies that balance resources and effort to deliver an effective and efficient delivery method.When planning the steps involved in delivering a customer's business outcomes, ensure that there is a clear understanding of business requirements through to the delivered configuration.Given a scenario in which the designed solution is being implemented, provide the appropriate display of the capabilities of that solution to stakeholders (demos) that demonstrate continued alignment with the desired business outcomes and priorities.Operationalize the Solution: 8%Given that a solution has been implemented, ensure that stakeholders are appropriately enabled to manage the solution moving forward (for example, updating documentation, center of excellence, training).Given a scenario in which a B2B multi-cloud solution has been implemented, determine how to further improve the solution to ensure business benefits are continuously realized.Determine how to facilitate adoption in order for the business to benefit from a B2B multi-cloud solution.
