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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-ai-specialist-practice-exams-questions/
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课程名称：Salesforce认证AI专家模拟考试题 课程概述：本课程由ITCertify Zone提供，旨在帮助专业人士有效利用生成式AI于Salesforce生态系统内，成为Salesforce认证AI专家。AI专家在部署和管理Einstein AI解决方案方面发挥着关键作用。认证适用于Salesforce管理员、开发者和架构师，重点在于实施内置的AI功能并使用如Copilot Builder、Prompt Builder和Model Builder等工具进行增强。 目标受众描述：Salesforce认证AI专家 候选人应对Salesforce的核心功能有基本的了解，并能自如地在Salesforce平台上导航。此考试旨在考察候选人在以下领域的能力： - 精通Salesforce Einstein功能，包括基础AI概念、大型语言模型（LLM）、提示、模型及工具的运用。 - 熟悉Salesforce平台配置及构建、测试、故障排除及完善Einstein功能（如提示和模型）的最佳实践。 - 能够使用Salesforce Einstein功能如销售邮件、服务回复、工作总结、Copilot Builder、Prompt Builder和Model Builder，并根据特定业务需求自定义这些工具。 - 具备AI基础知识，包括预测分析、机器学习、自然语言处理（NLP）、计算机视觉和Salesforce在CRM系统中的可信AI原则。 - 理解数据质量、准备、清洗及治理在AI模型训练和优化中的重要性，以及与隐私、偏见降低、安全和合规相关的伦理数据处理实践。 - 具备与利益相关者沟通AI应用的能力，识别机会及解决AI驱动的业务改进挑战。 这项认证不要求： - 深入了解LLM的配置或微调。 - 熟练掌握Apex或Python等编程语言。 - 外部AI工具的专业知识。 - 了解变换器架构。 - 进行投资回报（ROI）计算。 - 了解白空间分析。 - 有关Marketing Cloud、Heroku、Commerce Cloud、MuleSoft、Tableau、Slack、Quip或行业云的经验。 考试指南目的：本指南帮助考生评估自己是否为Salesforce认证AI专家考试做好准备。包括目标受众、推荐培训、文档及考试目标的详细信息。Salesforce建议通过实践经验、正式培训和自学相结合，以获得最佳效果。 关于考试： - 内容：60道选择题 - 时间：105分钟 - 及格分数：待定 - 注册费：200美元及适用税费 - 重考费：100美元 - 考试形式：可以选择在测试中心受监考或在线考试，具体安排信息请访问Salesforce网站。 - 参考资料：考试期间不允许使用任何纸质或在线材料。 - 先决条件：无 注意：考试完成后，候选人将被邀请参与一项简短的10道题目调查，以反馈他们的体验，该调查不超过5分钟，有助于改进认证过程。 考试大纲： Salesforce认证AI专家考试将考核候选人在以下目标领域的知识和技能： 1. Einstein信任层（15%）：识别Einstein信任层的安全、隐私和基础功能，实施和管理Einstein信任层。 2. CRM应用中的生成式AI（17%）：根据特定场景识别Einstein在销售和服务中的正确生成式AI功能。 3. 提示构建器（37%）：根据业务要求识别何时使用提示构建器，认可管理和执行提示模板的用户角色，理解创建提示模板的考虑因素和适当的基础技术，解释创建、激活和执行提示模板的过程。 4. Einstein Copilot（23%）：根据业务需求确定何时使用Einstein Copilot，解释大型语言模型（LLM）如何识别和执行助手操作，利用标准助手操作并创建自定义操作，管理和监控Copilot的使用情况。 5. 模型构建器（8%）：根据业务需求识别何时使用模型构建器，配置标准、自定义和自带大型语言模型（BYOLLM）生成模型。 课程对象：本课程专为Salesforce专业人士、数据分析师、IT管理员和开发者设计，旨在通过Salesforce Einstein AI加强CRM策略、预测分析和自动化业务流程。
Salesforce Certified AI Specialist by ITCertify Zone!The Salesforce AI Specialist credential is tailored for professionals aiming to effectively utilize generative AI within the Salesforce ecosystem. AI Specialists play a critical role in deploying and managing Einstein AI solutions. This certification is suitable for Salesforce Administrators, Developers, and Architects who implement built-in AI features and enhance them using tools like Copilot Builder, Prompt Builder, and Model Builder.Audience Description: Salesforce AI SpecialistCandidates for the Salesforce Certified AI Specialist should have a foundational understanding of Salesforce's core functionalities and be comfortable navigating the Salesforce platform. The exam is designed for those looking to demonstrate their skills in the following areas:Proficiency in Salesforce Einstein features, including foundational AI concepts, large language models (LLMs), prompts, models, and tools.Familiarity with Salesforce platform configurations and best practices for building, testing, troubleshooting, and refining Einstein features like prompts and models.Competence in using Salesforce Einstein functionalities such as Sales emails, Service replies, Work Summary, Copilot Builder, Prompt Builder, and Model Builder, with the ability to customize these tools to meet specific business needs.Knowledge of AI fundamentals, including predictive analytics, machine learning, natural language processing (NLP), computer vision, and Salesforce's trusted AI principles within CRM systems.Understanding of data quality, preparation, cleansing, and governance for AI model training and fine-tuning, along with ethical and responsible data handling practices related to privacy, bias mitigation, security, and compliance.The ability to engage stakeholders in discussions on AI applications, identifying opportunities, and addressing challenges for AI-driven business improvements.This Certification Does Not Require:In-depth knowledge of configuring or fine-tuning LLMs.Proficiency in coding languages like Apex or Python.Expertise in external AI tools.Understanding of transformer architecture.Performing return on investment (ROI) calculations.Knowledge of white space analysis.Experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.Purpose of This Exam GuideThis guide helps assess your readiness for the Salesforce Certified AI Specialist Exam. It includes details about the target audience, recommended training, documentation, and a breakdown of exam objectives. Salesforce recommends a combination of hands-on experience, formal training, and self-study for the best results.About the Exam:Content: 60 multiple-choice questionsTime allotted: 105 minutesPassing score: TBD%Registration fee: US$200 plus applicable taxesRetake fee: US$100Delivery options: Proctored exam at a testing center or online; scheduling information available on the Salesforce website.References: No hard-copy or online materials allowed during the exam.Prerequisites: NoneNote: After completing the exam, candidates will be invited to participate in a brief 10-question survey to provide feedback on their experience. This survey takes no more than 5 minutes and helps improve the certification process.Exam Outline:The Salesforce Certified AI Specialist Exam assesses knowledge and skills across the following objectives:1. Einstein Trust Layer (15%)Identify security, privacy, and grounding features of the Einstein Trust Layer.Implement and manage the Einstein Trust Layer.2. Generative AI in CRM Applications (17%)Identify the correct generative AI feature in Einstein for Sales and Service based on specific scenarios.3. Prompt Builder (37%)Identify when to use Prompt Builder based on business requirements.Recognize user roles for managing and executing prompt templates.Understand considerations for creating prompt templates and appropriate grounding techniques.Explain the process of creating, activating, and executing prompt templates.4. Einstein Copilot (23%)Determine when to use Einstein Copilot based on business needs.Explain how large language models (LLMs) identify and execute copilot actions.Utilize standard copilot actions and create custom actions.Manage and monitor Copilot adoption.5. Model Builder (8%)Identify when to use Model Builder based on business requirements.Configure standard, custom, and Bring Your Own Large Language Model (BYOLLM) generative models.Who This Course Is For:This course is designed for Salesforce professionals, data analysts, IT administrators, and developers who want to leverage Salesforce Einstein AI for CRM strategies, predictive analytics, and automated business processes.
