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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-ai-specialist-exam-cert-practice-questions-prep/
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课程名称：Salesforce认证AI专家考试实践题 课程概述： Salesforce认证AI专家凭证旨在帮助个人在Salesforce生态系统中有效利用生成性AI。AI专家在实施和优化Einstein AI解决方案中发挥着关键作用。此认证特别适合那些在利用内置AI功能的Salesforce管理员、开发人员和架构师，他们可以使用Copilot Builder、Prompt Builder和Model Builder等工具来增强功能。 受众描述： Salesforce AI专家认证的候选人应具备Salesforce核心功能的基础知识，并能熟练操作该平台。该考试主要针对希望展示以下领域知识、技能和经验的人： 1. **Salesforce Einstein专业知识：** 理解Einstein AI的功能和组成部分，掌握基础AI概念、大型语言模型（LLMs）、提示、模型和工具。 2. **平台配置和最佳实践：** 配置、构建、测试、排除故障和完善Einstein功能（如提示和模型），有效应用Salesforce平台配置和最佳实践。 3. **Einstein功能熟练度：** 使用Salesforce Einstein工具（如销售邮件、服务回复、工作总结、Copilot Builder、Prompt Builder和Model Builder）并根据具体业务需求自定义这些功能。 4. **自定义解决方案开发：** 导航Salesforce工具，在Salesforce环境中开发自定义解决方案、操作或集成。 5. **AI基础知识：** 理解AI基础知识，包括预测分析、机器学习、自然语言处理（NLP）和计算机视觉。了解Salesforce在CRM系统中的信任AI原则。 6. **数据管理与伦理：** 认识数据质量、准备、清洗和治理在AI模型训练和微调中的重要性，实践数据处理的伦理和责任，包括隐私、偏见、安全性和合规性。 7. **利益相关者参与：** 与利益相关者进行关于AI应用的讨论，识别AI驱动业务改进的机会和挑战。 候选人不需具备的知识： - Extensive knowledge of configuring and fine-tuning large language models (LLMs)。 - Understanding of coding languages such as Apex or Python。 - Expertise in external AI tools。 - Comprehension of transformer architecture。 - Performance measurements such as ROI calculations。 - Experience with Marketing Cloud、Heroku、Commerce Cloud、MuleSoft、Tableau、Slack、Quip或行业云。 考试相关信息： - 考试内容：60道多选题 - 时间：105分钟 - 及格分数：73% - 注册费用：200美元（需根据当地法律支付相关税费） - 重考费用：100美元 - 参考资料：考试期间不允许使用纸质或在线资料 - 先决条件：无 考试大纲： Salesforce Certified AI Specialist考试衡量候选人在以下目标方面的知识和技能： 1. **Einstein信任层（15%）：** 识别Einstein信任层的安全性、隐私和基础特性，实施和管理Einstein信任层。 2. **CRM应用中的生成性AI（17%）：** 通过场景识别Sales Einstein和Service中的正确生成性AI特性。 3. **提示生成器（37%）：** 根据业务需求识别使用提示生成器的合适时机和用户角色，创建、激活和执行提示模板的过程等。 4. **Einstein Copilot（23%）：** 确定在什么情况下使用Einstein Copilot，如何利用大型语言模型执行copilot操作等。 5. **模型生成器（8%）：** 根据业务需求识别使用模型生成器的适当时机，配置标准、自定义和自带大型语言模型（BYOLLM）等。 适合希望在Salesforce生态系统中利用AI的专业人士。
About the Salesforce AI Specialist CredentialThe Salesforce AI Specialist credential is designed for individuals eager to harness generative AI within the Salesforce ecosystem. AI Specialists play a crucial role in implementing and optimizing Einstein AI solutions. This certification is perfect for Salesforce Administrators, Developers, and Architects who utilize built-in AI features and enhance them with tools like Copilot Builder, Prompt Builder, and Model Builder.Audience Description: Salesforce AI SpecialistCandidates for the Salesforce Certified AI Specialist should possess a foundational understanding of Salesforce's core functionalities and be adept at navigating the platform. This exam is tailored for those looking to demonstrate their knowledge, skills, and experience in the following areas:Salesforce Einstein Expertise:Understand Einstein AI features, capabilities, and components.Grasp foundational AI concepts, large language models (LLMs), prompts, models, and tools.Platform Configuration and Best Practices:Configure, build, test, troubleshoot, and refine Einstein features such as prompts and models.Apply Salesforce Platform configurations and best practices effectively.Proficiency with Einstein Functionalities:Utilize Salesforce Einstein tools like Sales Emails, Service Replies, Work Summary, Copilot Builder, Prompt Builder, and Model Builder.Customize these features to meet specific business requirements.Custom Solutions Development:Navigate Salesforce tools to develop custom solutions, actions, or integrations within the Salesforce environment.AI Fundamentals:Comprehend AI basics, including predictive analytics, machine learning, natural language processing (NLP), and computer vision.Understand Salesforce's trusted AI principles in CRM systems.Data Management and Ethics:Recognize the importance of data quality, preparation, cleansing, and governance in AI model training and fine-tuning.Practice ethical and responsible data handling, covering privacy, bias, security, and compliance.Stakeholder Engagement:Engage in discussions with stakeholders about AI applications.Identify opportunities and address challenges for AI-driven business improvements.Candidates for this Certification Are Not Expected to:Possess extensive knowledge of configuring and fine-tuning large language models (LLMs).Understand coding languages such as Apex or Python.Have expertise in external AI tools.Comprehend transformer architecture.Perform return on investment (ROI) calculations.Conduct white space analysis.Have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.About the ExamSalesforce Certified AI Specialist Exam Details:Content: 60 multiple-choice questionsTime Allotted: 105 minutesPassing Score: 73%Registration Fee: $200 USD plus applicable taxes as required by local lawsRetake Fee: $100 USDReferences: No hard-copy or online materials are allowed during the exam.Prerequisite: NoneExam OutlineThe Salesforce Certified AI Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Einstein Trust Layer: 15%Identify the security, privacy, and grounding features of the Einstein Trust Layer.Implement and manage the Einstein Trust Layer.Generative AI in CRM Applications: 17%Given a scenario, identify the correct generative AI feature in Einstein for Sales.Given a scenario, identify the correct generative AI feature in Einstein for Service.Prompt Builder: 37%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Einstein Copilot: 23%Given business requirements, identify when it's appropriate to use Einstein Copilot.Explain how the large language model (LLM) identifies and executes a copilot action.Leverage standard copilot actions and create custom copilot actions.Manage and monitor Copilot adoption.Model Builder: 8%Given business requirements, identify when it's appropriate to use Model Builder.Configure standard, custom, and Bring Your Own Large Language Model (BYOLLM) generative models.
