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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-agentforce-specialist-questions-prep/
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课程名称：Salesforce 认证 Agentforce 专家考试准备 *2025* 课程概述： Salesforce 认证 Agentforce 专家凭证旨在为负责管理组织内 Agentforce 的专业人士提供认证。该认证验证候选人对 Agentforce 特性及其与 Salesforce 平台设置集成的深刻理解。此考试使个人能够展示配置和实施 Agentforce 以有效支持业务运营的能力。 谁适合报考此认证？ Salesforce 认证 Agentforce 专家的候选人应具备配置和管理 Agentforce 的经验，并了解关键的 Salesforce 功能。该考试适合希望验证在以下领域知识和技能的人士： - 使用 Salesforce 工具开发自定义解决方案、操作和集成。 - 识别 Prompt Builder 的适用用例，管理模板，并应用基础技术。 - 根据业务需求创建和调整代理，并在 Agentforce 测试中心进行测试。 - 利用 Agentforce 数据库优化代理回应并实现个性化交互。 - 了解数据云检索器如何促成准确的代理回应。 - 监控代理活动，同时保持安全和合规性。 - 与利益相关者互动，识别基于 Agentforce 工作流程中的挑战和机会。 通过此考试表明候选人能够应用 Agentforce 来简化业务流程，提高团队效率。获得认证的个人将能够开发定制代理，与现有系统集成，并应用最佳实践以实现准确和相关的交互。 此认证不要求： - 大量配置或微调大语言模型（LLMs）的经验。 - 编程语言如 Apex 或 Python 的知识。 - 外部人工智能（AI）工具的熟悉度。 - 对变压器架构的理解。 - 进行投资回报（ROI）计算。 - 白空间分析的经验。 - 对营销云、Heroku、Commerce Cloud、MuleSoft、Tableau、Slack、Quip 或行业云的先前知识。 考试大纲： Salesforce 认证 Agentforce 专家考试测量候选人与以下目标相关的知识和技能。 1. **Prompt 工程：30%** - 根据业务需求，识别何时适合使用 Prompt Builder。 - 确定管理和执行提示模板的适当用户角色。 - 识别创建提示模板的考虑因素。 - 在给定场景中，识别适当的基础技术。 - 解释创建、激活和执行提示模板的过程。 2. **Agentforce 概念：30%** - 解释代理的工作原理及推理引擎如何驱动 Agentforce。 - 利用标准主题、自定义主题、标准代理操作和自定义代理操作。 - 管理和监控代理采用情况。 - 管理 Agentforce 用户安全性。 - 使用测试中心测试代理。 - 将代理从沙箱部署到生产环境。 3. **Agentforce 与数据云：20%** - 利用 Agentforce 数据库提高代理回应的准确性和个性化。 - 与数据云中的检索器进行基础处理。 4. **Agentforce 与服务云：10%** - 构建一个基于知识文章回答问题的代理。 - 将代理连接到数字渠道。 - 在指定场景中，识别服务的 Agentforce 生成式 AI 的正确特性。 5. **Agentforce 与销售云：10%** - 在说明场景中，识别销售中 Agentforce 生成式 AI 特性的正确选项。 - 确定何时使用 Agentforce 销售代理（SDR 和销售教练）。 此课程旨在帮助学员有效地准备 Salesforce 认证 Agentforce 专家考试，为他们在业务操作中有效利用 Agentforce 打下坚实基础。
Salesforce Certified Agentforce Specialist CredentialThe Salesforce Agentforce Specialist credential is for professionals responsible for managing Agentforce within their organizations. This certification validates a strong understanding of Agentforce features and their integration with Salesforce Platform settings. The exam allows individuals to demonstrate their ability to configure and implement Agentforce to support business operations effectively.Who Should Take This Certification?Candidates for the Salesforce Certified Agentforce Specialist should have experience in configuring and managing Agentforce while understanding key Salesforce functionalities. This exam is intended for those who want to validate their knowledge and skills in areas such as:Utilizing Salesforce tools to develop custom solutions, actions, and integrations.Identifying appropriate use cases for Prompt Builder, managing templates, and applying grounding techniques.Creating and adjusting agents based on business needs and testing them in the Agentforce Testing Center.Leveraging the Agentforce Data Library to refine agent responses and personalize interactions.Understanding how Data Cloud retrievers contribute to accurate agent responses.Monitoring agent activity while maintaining security and compliance.Engaging with stakeholders to identify challenges and opportunities in Agentforce-driven workflows.Passing this exam demonstrates the ability to apply Agentforce to streamline business processes and enhance team efficiency. Certified individuals will be able to develop custom agents, integrate them with existing systems, and apply best practices for accurate and relevant interactions.What This Certification Does Not Require:Extensive experience configuring or fine-tuning large language models (LLMs).Knowledge of coding languages such as Apex or Python.Familiarity with external artificial intelligence (AI) tools.Understanding of transformer architecture.Performing return on investment (ROI) calculations.Experience with white space analysis.Prior knowledge of Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
