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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-agentforce-specialist-exam-questions-prep/
课程评论：没有评论
课程名称：Salesforce认证Agentforce专家 *考试准备2025* 概述： 本课程面向负责在组织中管理Agentforce的专业人士，探讨Agentforce功能及Salesforce平台的配置。参与者将验证自己应用Agentforce以支持业务成功的能力。 适合人群： 参加课程的人员应具备配置和管理Agentforce的能力，并对Salesforce的核心功能有扎实的理解。课程将帮助您展示以下知识： - 如何导航Salesforce工具并创建自定义解决方案、行为或集成。 - 识别Prompt Builder的适用场景，管理提示模板及使用基础技术。 - 根据具体业务需求构建和调整代理，并在Agentforce测试中心进行测试。 - 利用Agentforce数据图书馆提高响应准确性和个性化互动，同时了解数据云检索器。 参与者将学习如何使用Agentforce简化流程，帮助团队更高效地工作，能够为各部门创建具备预构建技能的自定义代理，并将其集成到现有系统中，遵循最佳实践以实现准确的上下文敏感互动。 课程不包括的内容： 参与者不需具备以下内容的深入知识： - 配置或微调大型语言模型（LLMs）。 - 熟悉Apex或Python编程语言。 - 对外部人工智能（AI）工具有高级认知。 - 理解变压器架构或进行投资回报率（ROI）计算。 - 掌握白空间分析或具有Marketing Cloud、Heroku、Commerce Cloud、MuleSoft、Tableau、Slack、Quip或行业云的经验。 关于考试： 课程参与者将为Agentforce专家考试做准备，考试包括： - 内容：60道多项选择题，加上最多5道未计分题。 - 时间：105分钟。 - 及格分数：73%。 - 报名费用：免费，重考费100美元及适用税费。 - 交付方式：可在测试中心或在线进行监考考试。 - 规则：考试期间不允许参考材料。 - 先决条件：无。 考试大纲： Salesforce认证Agentforce专家考试考察候选人在以下目标方面的知识和技能： - 提示工程：30% - Agentforce概念：30% - Agentforce与数据云：20% - Agentforce与服务云：10% - Agentforce与销售云：10% 总的来说，该课程将帮助参与者掌握Agentforce的应用，提升其在Salesforce平台上的专业技能，为未来的职业发展打下良好基础。
About the ForceDigest Agentforce Specialist CourseThis course is for professionals responsible for managing Agentforce within their organizations. It covers Agentforce functions along with Salesforce Platform configuration. Participants will verify their skills in applying Agentforce to support business success.Who Should Take This CourseCandidates should be able to configure and manage Agentforce and have a solid grasp of Salesforce's core functions. The course helps you demonstrate your knowledge in:Navigating Salesforce tools and creating custom solutions, actions, or integrations.Identifying proper use cases for Prompt Builder, managing prompt templates, and using grounding techniques.Building and tailoring agents to meet specific business needs and testing them with the Agentforce Testing Center.Using the Agentforce Data Library to improve response accuracy and personalize interactions, along with understanding Data Cloud retrievers.Participants will learn to use Agentforce to streamline processes and support teams in working more efficiently. They will be capable of creating custom agents with prebuilt skills for various departments, integrating these agents with existing systems, and applying best practices for accurate, context-sensitive interactions.What This Course Does Not CoverA candidate is not expected to:Possess in-depth knowledge of configuring or fine-tuning large language models (LLMs).Be familiar with coding languages such as Apex or Python.Have advanced familiarity with external artificial intelligence (AI) tools.Understand transformer architecture or perform ROI calculations.Be skilled in white space analysis or have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.About the ExamCourse participants are also prepared for the Agentforce Specialist exam, which includes:Content: 60 multiple-choice questions plus up to five unscored questionsTime: 105 minutesPassing Score: 73%Fees: Free registration; retake fee of USD 100 plus applicable taxesDelivery: Available as a proctored exam at testing centers or onlineRules: No reference materials are allowed during the examPrerequisite: NoneAfter the exam, you'll have a chance to share feedback via a short survey, which takes about 5 minutes and helps improve our certification process.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
