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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-agentforce-specialist-exam-preperation/
课程评论：没有评论
课程名称：Salesforce认证Agentforce专家考试问题 课程概述： ForceDirect发布的Agentforce专家课程专为在组织内管理Agentforce的专业人士设计。本课程涵盖了Agentforce的关键功能和Salesforce平台配置，使您能够展示使用Agentforce推动商业成功的能力。 适合人群： 本课程适合熟练配置和管理Agentforce，并理解Salesforce核心功能的个人。您将评估以下能力： - 使用Salesforce工具导航并创建定制解决方案、行动或集成。 - 判断何时使用Prompt Builder，设置提示模板并应用有效的基础技术。 - 构建和定制代理以应对特定的业务需求，并使用Agentforce测试中心进行实践操作。 - 利用Agentforce数据库提高响应准确性并个性化交互，同时理解数据云检索器。 通过本课程，您将学习如何简化流程，创建具有预构建技能的定制代理，适用于不同部门，将这些代理与现有系统集成，并应用最佳实践以实现准确和上下文敏感的交互。 课程不涵盖的内容： - 不要求具备配置或微调大型语言模型（LLMs）的高级技能。 - 不要求精通Apex或Python等编程语言。 - 不需深入了解外部人工智能（AI）工具。 - 不要求理解变换器架构或进行投资回报率（ROI）计算。 - 不需具备空白分析经验或对Marketing Cloud、Heroku、Commerce Cloud、MuleSoft、Tableau、Slack、Quip或行业云的先前了解。 考试详情： 考生将为Agentforce专家考试做好准备，考试包括： - 内容：60道多项选择题以及最多5道不计分题 - 考试时间：105分钟 - 及格分数：73% - 费用：免费注册；重考费用为100美元加适用税费 - 交付方式：可在测试中心或在线进行监考考试 - 规则：考试期间不允许参考资料 - 先决条件：无 考试大纲： Salesforce认证Agentforce专家考试评估考生在以下目标方面的知识和技能： - 提示工程：30% - Agentforce概念：30% - Agentforce与数据云：20% - Agentforce与服务云：10% - Agentforce与销售云：10% 总结： 本课程将提升您在Agentforce平台上的技能，帮助您管理和部署高效的代理解决方案，为您的组织成功提供支持。
ForceDirect Agentforce Specialist CourseThis course by ForceDirect is tailored for professionals who manage Agentforce within their organizations. It covers essential Agentforce functionalities and Salesforce Platform configuration, enabling you to demonstrate your ability to drive business success using Agentforce.Who Should EnrollThis course is ideal for individuals who are adept at configuring and managing Agentforce and who understand Salesforce's core functions. You will be evaluated on your ability to:Navigate Salesforce tools and create custom solutions, actions, or integrations.Determine when to use Prompt Builder, set up prompt templates, and apply effective grounding techniques.Build and tailor agents to address specific business needs, using the Agentforce Testing Center for hands-on practice.Leverage the Agentforce Data Library to enhance response accuracy and personalize interactions, while understanding Data Cloud retrievers.Through this course, you will learn how to streamline processes, create custom agents with prebuilt skills for various departments, integrate these agents with your existing systems, and apply best practices for accurate, context-sensitive interactions.What This Course Does Not CoverCandidates are not expected to:Possess advanced skills in configuring or fine-tuning large language models (LLMs).Be proficient in coding languages such as Apex or Python.Have in-depth knowledge of external artificial intelligence (AI) tools.Understand transformer architecture or perform ROI calculations.Be experienced in white space analysis or have prior exposure to Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.Exam DetailsParticipants will also prepare for the Agentforce Specialist exam, which includes:Content: 60 multiple-choice questions plus up to five unscored questionsDuration: 105 minutesPassing Score: 73%Fees: Free registration; a retake fee of USD 100 plus applicable taxesDelivery: Proctored exam available at testing centers or onlineRules: No reference materials allowed during the examPrerequisite: NoneAfter the exam, you'll have the opportunity to share feedback via a short survey (approximately 5 minutes) to help improve our certification process.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
