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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-agentforce-specialist-exam-prep-simulators/
课程评论：没有评论
课程名称：Salesforce认证Agentforce专家考试准备 概述： Salesforce认证Agentforce专家凭证旨在认可在组织中管理和配置Agentforce的个人。该认证专注于实施Agentforce解决方案所需的技能，以改善业务运营并支持跨部门的团队。候选人需展示平台知识和配置Agentforce工具的能力，以提供相关、高效和安全的代理体验。 适合人群： 本凭证面向以下专业人士： - 管理或配置Salesforce平台中的Agentforce功能 - 支持代理的入职、服务及流程自动化 - 根据特定业务需求构建和定制代理 - 监控代理的采用情况，并引导利益相关者了解Agentforce的价值 关键技能与知识领域： 认证候选人应能： - 导航Salesforce工具并创建自定义工作流、动作和集成 - 使用Agentforce测试中心配置和测试代理 - 利用Agentforce数据库提高响应准确性和个性化用户互动 - 理解数据云检索器如何支持代理响应的基础技术 - 适当应用Prompt Builder的用例并管理提示模板 - 监控使用情况、管理代理安全性及识别团队采用机会 - 促进利益相关者交流，介绍Agentforce如何提升效率和决策 成功候选人能够配置预构建的代理技能，将其整合到现有业务系统中，并应用平台最佳实践，以确保一致和有意义的互动。 考试详情： - 问题数量：60个多项选择题，最多5个未评分问题 - 时间限制：105分钟 - 及格分数：73% - 版本：基于2025年冬季发布 - 注册费用：免费 - 重考费用：100美元（加适用税费） - 考试形式：在线或现场监考考试 - 参考资料：不允许（闭卷考试） - 先决条件：无 考试大纲： Salesforce认证Agentforce专家考试测量候选人与以下目标相关的知识和技能： - Prompt工程：30% - Agentforce概念：30% - Agentforce与数据云：20% - Agentforce与服务云：10% - Agentforce与销售云：10% 总之，本课程旨在帮助各类专业人士通过系统学习和实践，成功获得Salesforce认证Agentforce专家的资格，从而提升在其组织中的工作效率和团队协作能力。
About the Salesforce Certified Agentforce Specialist CredentialThe Salesforce Certified Agentforce Specialist credential recognizes individuals who manage and configure Agentforce within their organization. This certification focuses on the skills required to implement Agentforce solutions that improve business operations and support teams across departments.Candidates are expected to demonstrate both platform knowledge and the ability to configure Agentforce tools to deliver relevant, efficient, and secure agent experiences.Who This Credential Is ForThis credential is intended for professionals who:Manage or configure Agentforce features within the Salesforce PlatformSupport agent onboarding, service, and process automation using AgentforceBuild and customize agents to meet specific business needsMonitor agent adoption and guide stakeholders on the value of AgentforceKey Skills and Knowledge AreasCertified candidates should be able to:Navigate Salesforce tools and create custom workflows, actions, and integrationsConfigure and test agents using the Agentforce Testing CenterUse the Agentforce Data Library to improve response accuracy and personalize user interactionsUnderstand how Data Cloud retrievers support grounding techniques for agent responsesApply appropriate use cases for Prompt Builder and manage prompt templatesMonitor usage, manage agent security, and identify adoption opportunities across teamsFacilitate stakeholder conversations on how Agentforce can improve efficiency and decision-makingSuccessful candidates are able to configure prebuilt agent skills, integrate them into existing business systems, and apply platform best practices for consistent and meaningful interactions.What's Not ExpectedCandidates are not required to have experience in the following areas:Coding languages like Apex or PythonLarge language model (LLM) tuning or transformer architectureExternal AI platforms or toolsROI calculations or whitespace analysisSalesforce products such as Marketing Cloud, MuleSoft, Tableau, Slack, or HerokuExam DetailsNumber of questions: 60 multiple-choice, plus up to 5 unscored questionsTime limit: 105 minutesPassing score: 73%Version: Based on Winter '25 releaseRegistration fee: FreeRetake fee: $100 USD (plus applicable taxes)Delivery: Online or onsite via proctored examReferences allowed: None (closed book)Prerequisites: NoneAfter the exam, candidates will be invited to complete a brief survey to share feedback. The survey takes approximately 5 minutes and helps improve future certification experiences.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
