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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-agentforce-specialist-exam-prep-questions/
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课程名称：Salesforce认证Agentforce专家考试准备*2025* 课程概述：Agentforce专家认证旨在为那些在组织中管理Agentforce的个人提供专业知识。此认证面向那些希望有效实施Agentforce以改善业务操作的专业人士。通过这一考试，考生可以证明他们在使用Agentforce的能力。 目标受众：Salesforce Agentforce专家 Salesforce认证Agentforce专家的考生应具备配置和管理Agentforce的能力，同时了解Salesforce核心功能。此考试适合希望验证自己在以下领域知识与经验的人士： - 使用Salesforce工具创建定制解决方案、动作和平台中的集成。 - 识别Prompt Builder的合适使用场景，管理提示模板并应用基础技术。 - 构建和修改代理以满足业务需求，并在Agentforce测试中心进行测试。 - 利用Agentforce数据库优化代理响应并个性化互动。 - 理解数据云检索器如何改善代理生成的响应。 - 监控代理活动并确保安全措施到位。 - 与利益相关者就Agentforce相关主题进行互动，识别挑战并发现商业机会。 通过此考试的考生将能够有效使用Agentforce改善工作流程，并帮助团队更高效地工作。他们将能够创建具有预构建技能的代理，将其与现有系统集成，并应用最佳实践以确保准确和相关的互动。 此认证不需要： - 深入了解配置或微调大语言模型（LLMs）。 - 具备如Apex或Python等编程语言经验。 - 熟悉外部人工智能（AI）工具。 - 理解变换器架构。 - 执行投资回报率（ROI）计算。 - 知识白板分析。 - 之前的Marketing Cloud、Heroku、Commerce Cloud、MuleSoft、Tableau、Slack、Quip或行业云的经验。 考试大纲： Salesforce认证Agentforce专家考试评估考生在以下方面的知识和技能： 1. 提示工程：30% - 根据业务需求识别使用Prompt Builder的合适时机。 - 确定管理和执行提示模板的适当用户角色。 - 创建提示模板的注意事项。 - 根据情景识别适当的基础技术。 - 解释创建、激活和执行提示模板的过程。 2. Agentforce概念：30% - 解释代理如何工作以及推理引擎如何驱动Agentforce。 - 利用标准主题、自定义主题、标准代理操作和自定义代理操作。 - 管理和监控代理的采用情况。 - 管理Agentforce用户安全性。 - 在测试中心测试代理。 - 从沙箱部署代理到生产环境。 3. Agentforce与数据云：20% - 利用Agentforce数据库改善代理的响应准确性和个性化答案。 - 利用数据云中的检索器进行基础处理。 4. Agentforce与服务云：10% - 构建能够根据知识文章回答问题的代理。 - 将代理连接至数字渠道。 - 根据情景识别Agentforce在服务中的正确生成AI特性。 5. Agentforce与销售云：10% - 根据情景识别Agentforce在销售中的正确生成AI特性。 - 根据情景识别何时使用Agentforce销售代理（SDR和销售教练）。
About the Agentforce Specialist CredentialThe Salesforce Agentforce Specialist credential is for individuals who manage Agentforce within their organizations. These professionals have a solid understanding of Agentforce features and how they interact with Salesforce Platform settings. This exam allows individuals to demonstrate their ability to implement Agentforce effectively in business operations.Audience Description: Salesforce Agentforce SpecialistCandidates for the Salesforce Certified Agentforce Specialist should be proficient in configuring and managing Agentforce while understanding key Salesforce functionalities. This exam is suited for those who want to validate their knowledge and experience in areas such as:Using Salesforce tools to create custom solutions, actions, and integrations within the platform.Identifying appropriate use cases for Prompt Builder, managing prompt templates, and applying grounding techniques.Building and modifying agents to meet business needs and testing them in the Agentforce Testing Center.Leveraging the Agentforce Data Library to refine agent responses and personalize interactions.Understanding how Data Cloud retrievers improve agent-generated responses.Monitoring agent activity and ensuring security measures are in place.Engaging with stakeholders on Agentforce-related topics, recognizing challenges, and identifying business opportunities.Candidates who pass this exam will demonstrate their ability to use Agentforce to improve workflows and help teams work more efficiently. They will be able to create agents with prebuilt skills, integrate them with existing systems, and apply best practices to ensure accurate and relevant interactions.This Certification Does Not Require:Extensive knowledge of configuring or fine-tuning large language models (LLMs).Experience with coding languages such as Apex or Python.Familiarity with external artificial intelligence (AI) tools.Understanding of transformer architecture.Performing return on investment (ROI) calculations.Knowledge of white space analysis.Prior experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
