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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-agentforce-specialist-exam-prep/
课程评论：没有评论
课程名称：Salesforce认证Agentforce专家考试准备 *全新* 课程概述： 由NextGen LabWorks提供的Salesforce Agentforce专家认证旨在帮助个人管理其组织内的Agentforce。该课程提供了必要的知识，以理解Agentforce的功能及其与Salesforce平台设置的集成。认证考试验证了在实施Agentforce以改善业务运营方面的技能。 适合人群： 本课程旨在帮助希望增强知识并展示以下能力的个人： - 使用Salesforce工具开发自定义解决方案、动作和集成。 - 确定Prompt Builder的适用用例，管理模板并应用基本技术。 - 根据业务需求构建和配置代理，并在Agentforce测试中心进行测试。 - 利用Agentforce数据库来优化响应并个性化互动。 - 理解数据云检索服务如何增强代理响应。 - 监控代理活动，同时确保安全性和合规性。 - 与利益相关者沟通，识别Agentforce驱动的工作流中的机会和挑战。 该课程使学习者具备在实际场景中应用Agentforce的必要技能，帮助团队更高效地工作。成功的候选人将能够构建和集成自定义代理，优化工作流，并应用最佳实践以维持准确和相关的互动。 认证考试所需知识： 为参加此认证，不需要： - 配置或微调大型语言模型（LLMs）的广泛经验。 - 了解如Apex或Python等编码语言。 - 熟悉外部AI工具。 - 理解变压器架构。 - 执行投资回报率（ROI）计算。 - 进行白空间分析。 - 先前的营销云、Heroku、商务云、MuleSoft、Tableau、Slack、Quip或行业云的知识。 通过NextGen LabWorks，您将获得信心，以结构良好的练习测试和真实场景为准备，顺利通过Agentforce专家认证考试。 考试大纲： Salesforce认证Agentforce专家考试测量候选人与以下目标相关的知识和技能： 1. Prompt工程：30% - 确定在何时使用Prompt Builder的合适业务要求。 - 确定管理和执行提示模板的正确用户角色。 - 创建提示模板的考虑因素。 - 针对特定场景识别适当的基本技术。 - 解释创建、激活和执行提示模板的过程。 2. Agentforce概念：30% - 说明代理的工作原理及推理引擎如何驱动Agentforce。 - 利用标准主题、自定义主题、标准代理动作和自定义代理动作。 - 管理和监控代理的采用情况。 - 管理Agentforce用户安全。 - 使用测试中心测试代理。 - 从沙箱部署代理到生产环境。 3. Agentforce与数据云：20% - 利用Agentforce数据库提高代理响应的准确性并个性化答案。 - 通过数据云检索服务进行基本处理。 4. Agentforce与服务云：10% - 构建一个基于知识文章回答问题的代理。 - 将代理连接到数字渠道。 - 针对特定场景识别Agentforce在服务中正确的生成AI功能。 5. Agentforce与销售云：10% - 针对特定场景识别Agentforce在销售中正确的生成AI功能。 - 确定何时使用Agentforce销售代理（SDR和销售教练）。 该课程为希望提高销售知识和技能的任何人提供了坚实的基础。
Agentforce Specialist Credential by NextGen LabWorksThe Salesforce Agentforce Specialist credential is for individuals responsible for managing Agentforce within their organizations. Offered by NextGen LabWorks, this course provides the knowledge needed to understand Agentforce features and their integration with Salesforce Platform settings. The certification exam validates skills in implementing Agentforce to improve business operations.Who Should Take This Course?The Salesforce Certified Agentforce Specialist course is designed for individuals who want to strengthen their knowledge and demonstrate their ability in:Using Salesforce tools to develop custom solutions, actions, and integrations.Identifying appropriate use cases for Prompt Builder, managing templates, and applying grounding techniques.Building and configuring agents to meet business needs, testing them in the Agentforce Testing Center.Leveraging the Agentforce Data Library to refine responses and personalize interactions.Understanding how Data Cloud retrievers enhance agent responses.Monitoring agent activity while ensuring security and compliance.Engaging with stakeholders to identify opportunities and challenges in Agentforce-driven workflows.This course equips learners with the necessary skills to apply Agentforce in real-world scenarios, helping teams work more efficiently. Successful candidates will be able to build and integrate custom agents, optimize workflows, and apply best practices to maintain accurate and relevant interactions.What You Don't Need for This Certification:Extensive experience configuring or fine-tuning large language models (LLMs).Knowledge of coding languages such as Apex or Python.Familiarity with external AI tools.Understanding of transformer architecture.Performing return on investment (ROI) calculations.Experience with white space analysis.Prior knowledge of Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.With NextGen LabWorks, you'll gain the confidence to approach the Agentforce Specialist Certification Exam with well-structured practice tests and real-world scenarios.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
