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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certified-administrator-sp23-b/
课程评论：没有评论
**Coursera 课程摘要：Salesforce 认证管理员 (SP24)** 本课程旨在帮助学员准备 Salesforce 认证管理员考试，该认证专为有 Salesforce 使用经验并希望最大化公司从该平台获得价值的专业人士而设计。 **课程核心内容：** * **Salesforce 基础知识：** 深入了解 Salesforce 平台的功能、特性以及面向最终用户和管理员的配置选项。 * **Salesforce 核心模块：** 涵盖 Sales Cloud、Service Cloud 和 Collaboration Cloud 的应用、功能和管理。 * **认证路径：** * **Salesforce 认证管理员：** 侧重于维护 Salesforce 实施的特性和功能。 * **Salesforce 认证高级管理员：** 针对已精通 Salesforce 配置维护、理解管理最佳实践并能利用高级功能解决业务问题的认证管理员。 * **考试重点领域（百分比为考试权重）：** * 组织设置 (3%) * 用户设置 (7%) * 安全与访问 (13%) * 标准和自定义对象 (14%) * 销售和营销应用 (14%) * 服务与支持应用 (13%) * 活动管理与协作 (3%) * 数据管理 (10%) * 分析-报告和仪表板 (10%) * 工作流/流程自动化 (8%) * 桌面和移动管理 (3%) * AppExchange (2%) **学习目标：** * 理解 Salesforce 平台为最终用户提供的功能和管理员可用的配置选项。 * 能够维护 Salesforce 组织，响应常见的业务需求，并执行当前的 Salesforce 管理员功能。 * 具备至少 6 个月的 Salesforce 管理员经验，并能成功执行考试目标中概述的任务。 本课程将帮助您全面掌握 Salesforce 管理的核心知识和技能，为通过 Salesforce 认证管理员考试打下坚实基础。
The Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end-user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices and is able to use the advanced features and functionality to solve a variety of business problems.Topics covered:demonstrated the application of each of the features/functions below.> Organizational Setup: 3%> User Setup: 7%> Security and Access: 13%> Standard and Custom Objects: 14%> Sales and Marketing Applications: 14%> Service and Support Applications: 13%> Activity Management and Collaboration: 3%> Data Management: 10%> Analytics-Reports and Dashboards: 10%> Workflow/Process Automation: 8%> Desktop and Mobile Administration: 3%> AppExchange: 2%Salesforce Certified Administrator candidates should have general knowledge of the features available to end-users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.
