|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-certification-service-cloud-rapid-exam-prep/
课程评论：没有评论
课程名称：Salesforce认证：服务云快速考试准备 课程概述：此课程已不再更新，具体信息正在等待Udemy处理。该课程旨在帮助您通过Salesforce服务云顾问认证考试。课程提供40个模拟测试问题，并附有正确和错误答案的视频解释。这些问题旨在比真实考试更具挑战性，因此一旦掌握这些问题，您就可以自信地参加真实考试。 适合参加此课程的人士： - 正在准备Salesforce服务云认证考试的考生 - 希望节省学习时间，并仅专注于需要帮助的领域 - 希望与编写和编辑了真实考试题目的讲师一起备考 先决条件： - 必须具备Salesforce管理员认证，以便获得认证并理解本课程内容 - 需要了解Salesforce术语，例如工作流规则等，如果不清楚这些术语，您可能不适合参加此课程 - 需要具备一些配置服务云功能的经验，熟悉相关功能 课程格式：本课程的组织结构与Salesforce发布的考试学习指南相匹配，我们将按照学习指南中的各个主题领域逐一讲解模拟问题，包括行业知识、案例管理、解决方案设计、互动渠道、知识管理、实施策略、联系中心分析以及集成与数据管理等内容。
THIS COURSE IS NO LONGER BEING UPDATEDTHIS COURSE IS NO LONGER BEING UPDATEDI am waiting for Udemy to let me unpublish it.---------------------This course will help you to pass the Service Cloud Consultant Salesforce Certification exam. Prepare to be challenged by 40 sample test questions with video explanations of the correct and incorrect answers. These questions are designed to be tougher than the real exam, so once you master these questions, you can take the real exam with confidence.Take this course if:You are preparing for the Salesforce Service Cloud Certification ExamYou want to save study time and only focus on areas where you need helpYou want to prep with an instructor who wrote and edited questions on the actual examPrerequisites:Salesforce Administrator Certification - Required to get the certification and to understand this courseUnderstanding of Salesforce terminology - If you don't know what a workflow rule is, you are not ready for this course.Some experience configuring Service Cloud functionality and familiarity with featuresCourse Format:This course is organized to match the Salesforce-published exam study guide. We walk through sample questions grouped by each of the topic areas in the study guide:Industry KnowledgeCase ManagementSolution DesignInteraction ChannelsKnowledge ManagementImplementation StrategyContact Center AnalyticsIntegration and Data Management
