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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-business-analysis-service-cloud/
课程评论：没有评论
课程名称：作为Salesforce业务分析师入门 - 服务云 概述：本课程将帮助您掌握进行Salesforce服务云实施的业务分析所需的技能、信心和模板。您将获得一套业务分析问题和演示文稿，以指导利益相关者了解业务分析过程，发现他们对于服务云解决方案的功能和技术需求。您将更深入了解技术选项及可以扩展服务云功能的第三方应用，这将帮助您自信地向利益相关者展示场景，以便他们做出关于当前及未来所需技术的明智决策。 通过商业分析过程中的精彩演示，您将学习如何吸引和激励您的观众，帮助他们可视化最终结果。您将能够将Service Cloud认证和业务分析师认证的知识应用于实际研讨会，以自信地收集需求并设计解决方案。 本课程由Heather Black主讲，她是Supermums的CEO和创始人，专注于Salesforce培训和招聘。Heather是一位经验丰富的业务分析培训师，拥有变革管理、敏捷项目管理和Salesforce咨询的背景，自2012年以来已在全球范围内培训Salesforce相关知识，并因其影响力获得Salesforce的“金卫衣”奖。
This course will equip you with the skills, confidence, and templates to conduct Business Analysis for a Salesforce Service Cloud Implementation.It will provide you with a suite of business analysis questions and a presentation deck to enable you to guide stakeholders through the Business Analysis process to discover their functional and technical requirements for a Service Cloud solution.Learn more about the technical options and third-party apps that can extend the capabilities of Service Cloud so you can confidently present scenarios to your stakeholders to help them make an informed decision about the technology they need now and in the future.Find out how to enthuse and engage your audience by delivering a great demo of Service Cloud during the business analysis process to help your stakeholders visualise the end result.Put the knowledge from your Service Cloud Certification and Business Analyst Certification into practice in a real-life workshop to gather requirements and design a solution with confidence.This course is brought to you by Heather Black, the CEO and Founder of Supermums, a Salesforce Training and Recruitment Specialist. Heather is an experienced Trainer in Business Analysis, Change Management, and Agile Project Management and Salesforce Consultant. She has been training people globally on Salesforce since 2012 and was awarded a Golden Hoodie by Salesforce for her impact.
